Customer Experience Manager

As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform.  Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services.

• →Strong ability to assess and prioritize work in a fast-paced environment.
• →Ability to perform effectively under pressure and meet tight deadlines.
• →Proven success managing, selling and developing customer accounts within the financial services and/or technology fields.
• →Strong interpersonal skills and the ability to build lasting relationships with new and current customers. 
• →Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• →Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management.
• →Self-motivated, very detail-oriented and organized.
• →Comprehensive understanding of customer/server technologies.
• →Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…)
• →Some technical proficiency in the following areas are required:
• →Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)
• →Active Directory
• →Dual Factor Authentication technologies
• →Microsoft Exchange & MS Office 365 suite
• →Microsoft MDM/MAM
• →SSO
• →Varonis
• →KnowB4

• 5+ years of relevant CXM experience required; experience with advanced technology concepts and financial services is a plus.
• Hands-on technical experience required
• Collaborative and positive mindset.
• Organized, analytical and thorough is a must
• Proficient in Salesforce and Connectwise/ServiceNow, helpful.
• Hybrid (2-3 days in the office, meeting with customers in person)