Lead Implementation & Delivery (f/m/d)

We're looking for an experienced implementation, delivery or technical operations lead to own delivery after a contract is signed — and to play a central role in working out what actually makes our product work for customers.

This one is for you if:

• You'd rather build the playbook than wait for one to exist
• You get real satisfaction from being the person people can count on — customers and colleagues alike
• Making a genuinely complex, technical product work in the real world, on a factory floor and not just a slide deck, sounds like a good problem to have

Every factory should be as easy to redesign as a CAD file. RIIICO scans real production floors and turns the raw point cloud into a structured, living model of the plant — machines, robots and infrastructure recognised by AI, matched to CAD, usable directly in the engineering tools our customers already run. Line changes that used to take months of manual work now take days.

We're seed-funded, backed by Earlybird, PiLabs and seed + speed, with angels including Joe Kaeser, former CEO of Siemens.

• Months 1–2 — pick up two live enterprise implementations and own them end to end, hands-on, so you know where the product and the process actually break. In parallel, agree with our data delivery manager how work gets queued and what jumps it.
• Months 2–3 — take over the Sales-to-delivery handover and make capacity visible enough that commitments get made together, with the numbers in front of everyone. You and Sales settle most trade-offs between you; dropping a customer, moving a committed date or declining a deal comes to the founders.
• Months 3–4 — propose what "first value" means for an enterprise account and the timeframe we hold ourselves to, and get it agreed with Sales and leadership.
• Months 4–6 — turn what you've learned into the first delivery playbook covering handover, onboarding, implementation and account review. Bring at least two validated product-market-fit findings back to Product and Sales.

• 4–6 years in technical implementation, delivery, project lead or technical operations roles, at a B2B company serving manufacturing or industrial customers
• Experience as an early hire building implementation or delivery processes from scratch in a startup or scale-up
• Experience owning the interface between Sales and a technical delivery team: handover, capacity oversight, and escalations you resolved independently
• Enough technical depth to get fluent fast in discrete manufacturing, factory planning or industrial automation. You don't need to have done this exact thing before, but you do need to hold a credible conversation with a manufacturing engineer within a few months
• Fluent written and spoken German and English. We work in English internally; customer work happens in German

You're eligible to work in Germany — EU/EEA citizenship, or an existing work or residence permit. We aren't able to sponsor visas for this role.

• You enjoy the conversation where Sales wants more than delivery can carry, and you're the one who finds the way through.
• You're pragmatic and action-first: you build the process as the pattern emerges, rather than designing the system before you understand the reality
• You have commercial instinct: you notice what's working and bring it to Sales as an expansion opportunity
• You're a fast learner with strong situational awareness, equally comfortable on a shop floor and in front of a senior stakeholder

1. Written questions by email — about 20 minutes of your time
2. Short intro call — 30 minutes
3. Deep-dive with Felix and the delivery team — 60 minutes
4. Meet the team, then offer

The written questions are how we get to know how you think before anyone sits in a room. They're the reason we don't ask for a cover letter.

We are an employer that actively lives equal opportunity. We're committed to a diverse and inclusive workplace and welcome applications from people of all backgrounds. It doesn't matter where you're from, what religion you belong to, your gender, who you love, how old you are, or whether you live with a disability — you're welcome here.

Questions about the role? Write to Amanda Graham