Travel Support Specialist

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are

normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

• →Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• →Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• →Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• →Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• →Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• →Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• →Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• →Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• →Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

• →Bachelor's degree
• →Required: experience with Travelport or Sabre GDS
• →Minimum 2 years of customer support experience in the travel industry preferably with a TMC
• →Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.
• →Time management skills and ability to prioritize
• →Excellent communication skills, both written and verbal (in English)
• →Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))

• 6:00 AM – 2:30 PM PDT
• 9:00 AM – 5:30 PM PDT
• 11:00 AM – 8:30 PM PDT

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.