IT Operations Specialist III

Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced. 

We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.

We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning. 

Certified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.

• You want to make tomorrow better than today. 
• You have a passion for high-speed security and you care about risk management over compliance.
• You believe the biggest vulnerability in any system is time. You live to securely reduce cycle time.
• You enjoy daily decision making and real product delivery.
• You help ensure project success and client satisfaction. 
• You enjoy collaborative teams, pairing with team members, and inviting your clients to participate. 
• You like to work alongside, and learn from, lean and agile leaders. 
• You are a creative problem solver who is comfortable with uncertainty.
• You are a curious and keen learner who thrives on enhancing your (and our) practices and knowledge.
• You see AI as a force multiplier, not a shortcut — and you're already weaving it into how you think, build, and ship.

• Create and manage dashboards related to platform and services availability & performance
• Support and maintain services within a cloud-based Kubernetes platform on AWS GovCloud, including ITSM systems and GitOps tools such as GitLab and GitHub
• Manage user on-boarding and off-boarding processes, accounts, and access controls across platform services, ensuring accurate documentation and timely resolution of support requests
• Use Bash and other scripting tools to automate operational tasks and streamline help desk workflows in accordance with compliance and mission needs
• Collaborate with platform, security, and application teams to troubleshoot issues, maintain service uptime, and ensure alignment
• Take operational responsibility for infrastructure services under your team’s ownership, ensuring reliability and responsive support
• Contribute to the stability and scalability of mission-critical systems by delivering well-documented, auditable, and compliant operational practices
• Proactively improve platform support operations and deliver positive user experiences through consistent service excellence
• Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale

• Must have an active US DoD Secret clearance
• Must have current Sec+ certification
• A background of 3 to 6 years in IT operations, system administration, or service desk support roles
• Strong customer service mindset and commitment to continuous improvement
• Proven ability to manage user lifecycle processes (on-boarding, off-boarding, access provisioning)
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or Remedy for managing tickets, incidents, workflows, and service requests
• Experience with administration of tools like MatterMost and Slack
• Excellent communication and documentation skills; comfortable supporting both technical and non-technical users
• Experience using data visualization tools such as Grafana
• Experience managing cloud-hosted services such as Keycloak, GitLab, and Red Hat Identity Management (FreeIPA)
• Proficient in Linux systems (preferably Red Hat) and Bash scripting for administrative and automation tasks
• Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration
• Working knowledge of NIST 800-53 security controls 

• Prior experience supporting DevSecOps platforms or developer environments
• Knowledge of integrating service desk operations into security and compliance workflows

Position may require up to 25% travel in support of contract performance, customer site visits, and program activities.

The annual salary range for this role as it is posted is $95,883 - $119,853 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity.