Technical Writer

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

As a Technical Writer, you are responsible for managing all aspects of the user's content development process, including information gathering, writing, and content reviews and approvals.

• →Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
• →Maintaining and updating existing user-facing content, including user guides, test plans, and online help
• →Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
• →Adhering to existing processes and procedure to ensure proper source control and systematic reporting
• →Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
• →Developing high-quality content, including business process documentation, templates, and forms
• →Editing content developed by fellow technical writers and other Rithum teams, as needed
• →Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
• →Maintaining and examining existing standards for client-facing and internal content
• →Participating in the implementation of new technologies to improve content development, management, and delivery

Minimum Qualifications  

• 2+ years’ technical writing or related experience (writing samples will be required)
• Fluent in both written and spoken English
• Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
• Design tools (such as Photoshop and Illustrator)
• Collaboration and project/issue management tools (such as Jira)
• Experience using SharePoint or similar
• Experience using Notion or similar
• Experience using help authoring solutions (such as Salesforce)
• Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate)
• Experience using screen capture software
• An understanding of software development (SDLC)
• Basic knowledge of HTML and CSS

Preferred Qualifications 

• Bachelor’s degree in a related discipline
• Demonstrated ability to distill complex concepts into straightforward messages
• Superior oral and written communication skills, including editing/proofreading
• Ability to produce quality deliverables in a fast-paced, deadline-oriented environment
• Enthusiastic team player with excellent interpersonal skills
• Content management systems
• Training design and development

Up to 10%

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.