Training & Development Specialist

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

As a Training and Development Specialist (TDS), you are responsible for contributing to and participating in the creation, curation, and delivery of adult learning programs for Rithum. In this role you utilize internal knowledge resources to develop a curriculum that reflects best practices and technical detail and organizes training activities to deliver and maintain appropriate content across multiple mediums. You demonstrate familiarity with instructional methods, content organization, and skills development, and leverage these skills to ensure knowledge acquisition, application, and retention.

In this role, you work in conjunction with your manager and other team members to actively assess the needs of individuals, teams and the organization to find gaps in skills, knowledge and performance and to address these gaps through appropriate training. You are a key part of the Rithum global workforce, providing seamless and consistent service to clients and colleagues, regardless of location.

As a TDS, you demonstrate personal responsibility for career self-management by identifying and pursuing opportunities for competency, role, or career improvement.  A successful TDS maximizes use of internal company resources to develop their professional skill set, and applies insights gained through both formal and informal feedback. The TDS is a veteran contributor who is passionate about designing, implementing and coordinating effective methods to educate, enhance performance and drive client service quality and service delivery.

You serve a critical role in the Rithum global workforce, providing seamless and consistent service to clients and colleagues, regardless of location.   Seen as a leader in the environment and are expected to model our core values to clients and colleagues. You are expected to demonstrate a high degree of personal and professional integrity, respect the diversity and contributions of your colleagues, and comply with both the spirit and the letter of company processes and legal obligations.

• →Develop a comprehensive training curriculum using instructional design and adult learning principles
• →Support the creation and delivery of product, corporate, and technical training.Organize and align resources across teams and departments to develop and maintain training regimens.
• →Cultivate and maintain relationships across multiple job families and functions, understand the needs of each group, and develop tactics and strategies to support them.
• →Develop, monitor, maintain, and socialize the effectiveness of training efforts to stakeholders throughout the organization.
• →Demonstrate subject matter expertise in industry trends, applications, and best practices through regular research and continued education.
• →Coordinate with stakeholders throughout the organization to ensure that attendees and collaborators are engaged and encouraged to participate in training activities.
• →Create and maintain client-facing in-app videos to support self-service options

Minimum Qualifications  

• 2+ years of experience creating training and development programs
• Experience with AI video tooling or AI video generation
• Fluent in both written and spoken English
• Strong knowledge of Microsoft Office and any Learning Management System.
• Experience developing comprehensive training curriculum using instructional design and adult learning principles
• Experience creating video-based training
• Excellent organizational, analytical, communication, and interpersonal skills

Preferred Qualifications 

• Bachelor’s degree in a related field
• Experience with Jira
• Experience with Thinkific

Up to 10%

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.