Technical Advisor I

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
•  Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
•  Complies with customer service policies and procedures and call center operational standards.
•  Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
•  Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
•  Ensures customer retention and satisfaction.
•  Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
•  Makes outbound calls on cases that need assistance.
•  Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
•  Seeks advice and input from the manager when needed.
•  Performs other related duties and projects as business needs require at direction of management

Education and Experience:

•  High school diploma or equivalent.
• Bachelor’s degree, preferred.
•  Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

•  RDA, DA, or CDT certifications preferred.

Pay Range: $22.00-23.00/hr