Chief of Staff, Brokerage Product & Customer Care

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

As Chief of Staff to the VP of Brokerage Product & Customer Care, you will be a strategic partner, trusted advisor, and operational leader supporting a critical business unit. Acting as an extension of the VP, you will drive cross-functional initiatives, establish effective operating rhythms, and translate strategic priorities into execution across cross-functional teams.

With a broad view of the business, you will partner with leaders across the organization to improve alignment, strengthen operating mechanisms, and enable the successful delivery of high-impact initiatives. You will also play a key role in shaping the organization's strategy, priorities, and culture while helping the team operate with clarity, focus, and excellence.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

• →Serve as a strategic partner to the VP of Brokerage Products & Customer Care, helping translate vision into actionable plans and operating rhythms that enable clarity, alignment, and accountability across the organization.
• →Design, optimize, and manage the organization's business rhythm, including leadership meetings, quarterly business reviews (QBRs), and annual planning cycles to ensure accountability and alignment.
• →Drive complex, large-scale product initiatives from concept to execution, providing feedback to enhance product design, narrative, and execution
• →Partner with HR, Finance, and Recruiting to oversee headcount planning, resource allocation, and talent development initiatives to foster a healthy, inclusive, and high-performing team culture.
• →Manage high-priority, ambiguous projects on behalf of the VP, acting as a tactical decision-maker and problem-solver.

• 8+ years of experience in strategic operations, product management, management consulting, corporate strategy, or a chief of staff role, preferably within a fast-growing fintech, financial services, or technology environment.
• Exceptional interpersonal and relationship-building skills, with a proven ability to influence, advise, and collaborate effectively with executive leaders and cross-functional partners.
• Strong written and verbal communication skills, with a knack for translating complex technical, product, and operational concepts into clear, compelling narratives.
• Strong product judgment and the ability to turn ambiguous opportunities into a clear strategy, roadmap, and execution plans.
• Demonstrated success managing large-scale operational frameworks, corporate planning processes, or intricate cross-functional projects.
• Comfort navigating ambiguity, managing competing priorities, and executing efficiently in a fast-paced environment.