Director of Deployment

About you and this role:

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous.

As the Director of Deployment, you will lead the planning and execution of customer deployments for Robust AI’s warehouse robotic systems. You will own deployment outcomes from pre-launch planning through go-live and stabilization, building the systems, playbooks, and metrics that make deployment more repeatable as we scale. This is a high-visibility role reporting to the VP of Customer Success & Commercial Operations and working closely with Sales, Product, Engineering, Hardware, Fleet Operations, and Customer teams.

This role is ideal for an individual-leader-builder: someone who can personally drive complex deployments while also creating the structure, operating cadence, and deployment playbook that a growing organization needs. You are someone who is comfortable working in an early-stage startup environment, can pivot effectively, and can build clarity in ambiguous situations.

The base pay range for this role is between $170,000 and $210,000, dependent on your skills, qualifications and experience.

Main responsibilities:

• Own successful deployment execution across new customer launches and expansion sites

• Build and operationalize the standard deployment lifecycle, including kickoff, site readiness, training, launch planning, go-live, stabilization, and internal handoff

• Create and maintain the deployment playbook, tools, templates, and SOPs needed to improve deployment consistency and speed

• Partner with Sales and Solutions teams to support pre-deployment planning, customer readiness assessment, and launch scoping

• Work cross-functionally with Product, Engineering, Hardware, and Fleet teams to identify and remove deployment blockers

• Lead site readiness reviews with customers across operations, training, facilities, staffing, and IT/networking requirements

• Establish and report on key deployment metrics, including deployment timelines, launch quality, site readiness, and stabilization performance

• Drive deployment issue escalation, risk management, and post-launch retrospectives

• Prepare status reports by gathering, analyzing, and summarizing relevant information

• Build the foundation for a growing deployment organization, including role definition, operating rhythms, and management of future deployment hires

• Travel frequently to customer sites and support critical launches in the field