IT Support

About ROGII

Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!

We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide! But hey, we're not your average team. We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.

Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.

Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?

About the role

Job Type: On-site | Full-time

Responsibilities

- Provide first- and second-level technical support for hardware, software, and network-related issues

- Set up and maintain workstations, laptops, printers, and other IT equipment

- Troubleshoot connectivity problems and escalate when necessary

- Install and configure operating systems, applications, and updates

- Manage user accounts and permissions across relevant platforms

- Collaborate with fellow IT team members to support infrastructure initiatives

- Document technical issues and resolutions to contribute to internal knowledge sharing

-Deliver outstanding customer service through clear communication and effective problem-solving

Qualifications

- Minimum 2 years of experience in IT support or help desk roles

- Strong knowledge of Windows 10-11, Windows Server 2016-2019 (AD, DNS, DHCP), MacOS, Linux, Microsoft Office

- Familiarity with network troubleshooting and remote access tools

-Knowledge of working with networking equipment from Mikrotik, Zyxel, and HP

- Basic understanding of IT security best practices

- Excellent communication skills in Spanish and English; knowledge of Russian is a plus

- Highly organized, proactive, and capable of managing multiple priorities simultaneously 

At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about customer service and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.