Full-Time Customer Service Agent - Edinburg

• →Deliver Outstanding Service: Skillfully manage incoming phone calls and live web chats, acting as a warm, seamless extension of our clients' businesses.
• →Maintain Accuracy: ensure high attention to detail and precision across all written client communications.
• →Thrive in a Fast-Paced Environment: Comfortably multitask across dual monitors to handle active communications.
• →Uphold Quality Standards: Meet performance guidelines, service quality standards, and maintain strict schedule adherence to support your team and callers.

• Technical Proficiency: Minimum typing speed of 40WPM with proven comfort navigating multiple software systems concurrently.
• Communication & Demeanor: Warm, professional tone with the poise and empathy required to de-escalate challenging conversations gracefully.
• Worth Ethic: Strong self-motivation and a demonstrated history of reliable attendance.

• Prior experience in a high-volume call center, customer service, or administrative environment.
• Proficiency with Microsoft Office 365.
• Bilingual capability in Spanish and English is a strong plus.

Multiple shifts schedules are available, including traditional Monday-Friday options as well as schedules including one weekend day.

Ruby is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.