VP LOSS PREVENTION & SAFETY

VP, Loss Prevention & Safety

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

Leads the enterprise-wide strategy for asset protection, loss prevention, safety, security, and environmental compliance. Accountable for minimizing financial and operational risk, strengthening internal controls, and ensuring regulatory compliance across all locations. This role partners closely with senior leadership to protect company assets, maintain a safe work environment, and enable operational excellence.

Responsibilities

• Define and execute enterprise strategies to reduce shrink, fraud, theft, and operational losses across stores, distribution, and corporate environments

• Leverage advanced analytics, reporting, and field insights to identify root causes and deploy targeted, scalable solutions

• Establish strong internal controls, audit processes, and performance metrics to drive accountability and continuous improvement

• Partner with Operations and Finance to align loss prevention initiatives with business objectives and financial goals

• Oversee enterprise safety and physical security programs (surveillance, access control, alarms).
• Lead incident management and crisis response for major events.
• Ensure compliance with safety standards and reduce workplace risk.

• Lead programs for environmental compliance, including hazardous materials and waste management.
• Ensure adherence to federal, state, and local regulations (e.g., EPA, OSHA).
• Partner cross-functionally to minimize environmental risk and support sustainable operations.
• Oversee audits, reporting, and corrective actions related to environmental practices.

• Direct investigations into theft, fraud, safety incidents, and policy violations.
• Ensure consistent, compliant practices and clear reporting.
• Partner with law enforcement and regulatory agencies as needed.

• Build and lead a high-performing Loss Prevention, Safety, and Environmental team.
• Drive accountability, talent development, and alignment with business priorities.

• Collaborate with Operations, Finance, HR, Legal, Risk, IT, and Facilities.
• Influence decisions and align stakeholders on risk mitigation strategies.
• Advise leadership on trends, risks, and actions.

• Oversee policies, training, and awareness programs.
• Manage budgets, technology investments, and program performance.

• Bachelor’s degree in criminal justice, business, finance, management, or a related field preferred; relevant certifications (e.g., CFE, CPP, LPC) a plus. 

• 10+ years in loss prevention, asset protection, safety, or related field with significant experience in a multi-unit retail environment. 

• 5+ years in senior leadership roles, experience within loss prevention, asset protection, safety, investigations, security, or a closely related function. 

• Proven success driving enterprise loss prevention and safety strategies. 

• Knowledge of environmental regulations and hazardous waste practices

• Strong knowledge of retail operations, investigations, fraud prevention, and security systems. 

• Experience influencing cross-functional stakeholders and leading complex organizations. 

• Some travel is required.

• Passionate Learner – seeks information from a range of sources; open to feedback and takes action; is inquisitive about the business and allocates time to learning; interprets information and applies learning, realigning and reshaping projects to ensure innovation and continuous improvement

• Flexible & Agile Adapter – adaptive and can effectively navigate functional changes; steers through ambiguity, adapting or developing new plans; focuses on achieving project successes; resilient in pursuing the end goal; keeps calm under pressure; able to lead others and to keep perspective.

• Talent Builder – leads the talent processes and sets expectations with team; understands the correlation between talent and functional performance; able to identify and evaluate talent; predicts skills required for the future; encourages an inclusive culture and recognizes contributions of others; invests time to mentor/coach others; empowers, delegates, and motivates the team

• Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute and agile while remaining authentic to own style/self; uses data/information in a relevant, concise, and candid manner; proactive and timely in sharing information; encourages all associates to express their views and opinions; demonstrates active listening and asks probing questions

• Team Builder – demonstrates teamwork/collaboration within SBH; follows best practices and processes to prioritize partnering; driver of information sharing and collaboration; builds effective teams and values input from various sources and levels; humble when operating within a team; coaches direct team about the importance of inclusion, holding self and others to a high standard

• Customer Focused Partner – demonstrates a solid understanding of the customer; understands internal and external customer needs and contributes to improving the associate and customer journey/experience; considers how activity impacts the customer; is an advocate of the customer; seeks customer feedback; holds self and team accountable for improving the customer experience

• Strategic Thinker – progressive leader bringing new, strategic thinking/ideas; able to bring them to life; considers near-term strategic issues facing function; works with others to develop progressive and cost-effective strategies; uses a broad range of data and information sources; balances risk with innovation; considers strategies that improve efficiencies and scalability within department

• Big Picture Thinker – displays an understanding how various functions operate; predicts how trends could impact department; develops plans with other functions to initiate action/change; adopts an inclusive leadership approach; seeks feedback, reviews progress, and adapts plans for better outcomes; develops insights into other departments and understands interdependencies

• Results Driver – effective at driving and delivering on plans; holds self and others accountable to a high standard of results, goals, and delivery; implements processes/systems to drive results and continuous improvement; good with time management; focuses on the right priority; uses resources wisely; demonstrates grit and determination, desiring the whole team to succeed

• Problem Solver & Decision Maker – able to consume relevant data from business sources to fully frame the problem/decision; identifies, gathers, and examines relevant information; engages the right people in the decision making to solve challenges; considers importance/impact of decisions against relevant factors including costs, risks, volume of work, and degree of change to function

This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and distribution centers, e.g., use of safe work practices with required in office, store, distribution, and travel environments. The work area is adequately lighted, heated, and ventilated. The role may involve walking, standing, bending, driving, and carrying light items such as files, documents, or equipment. 

The position requires the ability to travel, visit field locations, and participate in meetings and training sessions.  #LI-Hybrid