Sambatv3mo ago

Programmatic Account Manager

United Kingdom·London,LondonInternational Full Time Employeeentry

SalesOtherAccount ManagerProgrammatic Account Manager

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Overview

Technical Tools

customer-successroadmap-planning

Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant.

Samba TV, now including Semasio's contextual platform, is a global leader in omniscreen advertising solutions. With access to one of the world’s most progressive audiences and a comprehensive semantic targeting platform, we empower brands to engage TV viewers across all devices with actionable insights and measurable results.

We are looking for a Programmatic Account Manager to support our expanding EMEA client base. This role blends client servicing, media planning, campaign management, and technical support, ideal for a strategic and solutions-oriented professional with experience in programmatic advertising and a passion for helping clients succeed.

You’ll act as a key point of contact for agencies, advertisers, and platform partners, ensuring campaigns are executed smoothly, clients are enabled on our platforms, and our full product suite is leveraged to drive growth.

Act as the primary point of contact for EMEA clients, including agencies, publishers, and advertisers, building strong long-term strategic relationships.

Lead end-to-end onboarding, platform training, and ongoing enablement on Semasio’s Semantic Targeting Platform and the broader programmatic ecosystem.

Review campaign briefs, recommend targeting strategies, build custom segments, and monitor performance to deliver optimisations and ensure successful campaign delivery.

Provide hands-on technical support, troubleshooting issues through the internal ticketing system and partnering with Product and Engineering as needed.

Analyse client usage and engagement data to identify opportunities for increased platform adoption and develop strategic plans and business cases to scale accounts.

Identify and drive upsell and cross-sell opportunities while delivering insights, reports, and regular check-ins to support client growth and retention.

Serve as a strategic advisor by sharing market trends, campaign ideation, and education on ACR and contextual targeting, and by feeding client needs into product roadmap discussions.

Contribute to internal knowledge-sharing and training initiatives to strengthen team capabilities and support cross-functional collaboration.

2 to 4 of experience in customer success, account management, or technical support, ideally within the ad tech or programmatic media industry

Experience with DSPs and SSPs, including hands-on campaign setup, delivery monitoring, and optimisation is preferable

Strong technical understanding of data, targeting methodologies, and digital advertising platforms

Excellent communication and client-facing skills, with a proactive, solution-oriented approach

Comfortable presenting complex technical concepts in an easy-to-understand, value-driven manner

Experience conducting product training and leading onboarding sessionsStrong analytical and problem-solving skills with an ability to turn data into insights

Collaborative team player who thrives in a fast-paced, dynamic environment

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Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.