Sales Support Analyst

SDEC is one of the leading equipment distributors and custom industrial equipment solution provider. SDEC has a dynamic portfolio of products which is determined by the needs of our customers. SDEC culture is characterized by high customer orientation with a long-term view of relationships. We are inviting applications from candidates who have experience working as Sales Support Analyst.

• Supervise and guide the centralized sales support team, ensuring high productivity, accuracy, and quality.
• Manage the end-to-end process of RFQs, quotations, and order entry for standard and customized diesel gensets.
• Coordinate with design engineering to obtain technical specifications, drawings, and compliance details required for proposals.
• Coordinate with procurement, and production to ensure correct specifications and costing.
• Work closely with project management teams to align on delivery schedules, project milestones, and order execution requirements.
• Support the sales team in preparing commercial offers, ensuring correct pricing, margins, and contractual terms.
• Review quotations and proposals to ensure completeness, consistency, and adherence to company standards.
• Act as the main focal point for internal coordination on complex or urgent inquiries.
• Ensure all customer requirements (e.g., load capacity, site conditions, regulatory compliance) are clearly communicated to technical teams.
• Maintain accurate records in ERP & CRM systems, including quotations, orders, and customer data.
• Monitor and improve turnaround time for quotations and order processing.
• Identify bottlenecks in sales support workflows and implement process improvements.
• Assist in tender preparation, including compiling commercial documents and coordinating inputs from multiple departments.
• Ensure compliance with company policies, commercial guidelines, and documentation standards

• Sales Team (Area Sales Managers, Sales Engineers)
  Power Projects Managers
  Design Engineers
  Cost Accountant
  Procurement Manager, Procurement Specialist
  Credit Team

• Adhere to follow all company Quality, Health, Safety, And Environmental (QHSE) policies, procedures, and legal requirements.
• Promptly identify and report unsafe conditions, incidents, and near misses to the appropriate supervisor or QHSE team.
• Attend and actively participate in mandatory Safety inductions, HSE trainings, safety meetings, emergency drills and root cause investigations.
• Follow established emergency response procedures, including evacuation plans, fire response, and first aid if trained.
• Follow protocols to minimize environmental impact, including proper waste disposal and reporting spills or leaks.
• Provide suggestions to enhance Quality, Health, Safety and Environmental procedures and take responsibility and initiatives for continual improvement.

• Bachelor’s degree in business administration, Commerce, Accounting or similar field.
• Relevant certifications in Excel, Quantitative Analysis

• Knowledge of sales processes and sales systems concepts
• Highly proficient in MS Suite particularly Excel, Word and PowerPoint
• Able to communicate effectively in English in corporate environments
• Clear written and verbal communication to present analysis and support sales reps and leadership.
• Customer-facing support skills when handling escalations, order queries, or training sales support staff.
• Proficient in working with popular IT systems like Zoho CRM, SAP/Oracle Sales,
• Data and reporting concepts like KPIs, dashboards, basics of forecasting
• Preferable for basic querying skills using SQL
• Familiarity with Business Intelligence tools and reporting platforms (Tableau, Power BI or vendor BI), and ability to create dashboards.
• At least 3 years of experience in sales support, commercial operations, or order management within industrial equipment or genset-related businesses.

• Attention to detail and accuracy
• Customer-centric
• Analytical thinking
• Cross-functional influence
• Fluent in Technology and in AI
• Trustworthiness and discretion
• Continuous improvement mindset
• Prioritization and time management