Saviynt23d ago

Sr Manager, Support

Atlanta · AtlantaFull-Timesenior

OtherManager

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

Technical Tools

OtherManager

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

Saviynt Global Support

This opportunity is in the Saviynt Global support organization. We design, build and run the leading Enterprise Identity solutions. Our SaaS Operations team is accountable to run SaaS platform software built on leading edge technologies. We focus on operations excellence and we attract the best talent in our industry. Our cloud services are built on AWS, GCP and Azure with a global presence. Our customers love what we do and work with us to build the future customer experience at scale.

Candidates will be responsible for shaping the future operational architecture and infrastructure necessary to operate & support multi-tenant, microservices based SaaS. At the same time, you will also be responsible for maturing our existing incident and problem management processes to achieve the highest level of Customer Satisfaction. The candidate would have demonstrated strong technical and organizational skills with managing large SaaS cloud operations & support. They should have the ability to influence decision making processes and work with the Sr Leadership team.

Responsible for managing the support for our global customers

Build support playbooks which can be consumed across the global support organization for triaging, recovering, root cause analysis and overall problem management.

Own automation for global support. Responsible for building and managing services availability, performance, and scalability in customer environments to achieve customer defined SLAs

Define, measure and meet KPIs to meet customer defined SLAs: ensure uptime and performance, create predictive alerting, monitoring dashboards and resolution playbooks for handling anticipated issues.

Collaborate with product and engineering stakeholders to ensure high-quality products are developed and operated in production.

Work closely with customers, understand their overall business, needs and prioritize support activities in accordance with customer business needs

Should have good understanding of IAM concepts and be able to articulate the business requirements and impacts to product team

Should have solid experience in managing the customer relationship and sentiment

Will be responsible for overall region’s all KPI’s and driving success for the regional support team

Work closely with the architecture and security teams to define and implement enterprise grade operations and support practices.

BA/BS degree in Computer Science/engineering ( or related field ) or equivalent experience.

2+ years of Manager-level experience, remaining hands-on with complex technical troubleshooting while demonstrating strong people management and executive communication skills.

Deep understanding and experience working with modern Cloud Service Providers i.e. Microsoft Azure, AWS OR Google Cloud.

Experience operating and supporting a large scale SaaS platform, and applications footprint

Experience running a world class Operations organization and managed on-call 24x7 rotation teams, to serve global customers

Experience building, scaling & monitoring infrastructure needed for SaaS based application and services.

Experience in creating a strong and passionate operations & support culture that is customer focused and quality driven.

Proficiency with log monitoring & analytics tools – Datadog, Dynatrace, Pagerduty, ELK stacks etc.

Prior experience working in a globally distributed organization

Listing Details

Posted: April 2, 2026
First seen: April 2, 2026
Last seen: April 26, 2026

Posting Health

Days active: 23
Repost count: 0
Trust Level: 33%
Scored at: April 26, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Saviynt

lever

Saviynt is a leading provider of cloud-native identity and governance platform solutions, empowering enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance.

Employees

3k+

Founded

2010

Domain

Jobs

External application · ~5 min on Saviynt's site

Please let Saviynt know you found this job on Jobera.