Team Member (LEHIGH UNIVERSITY)

Carmel · Bethlehemmid

OtherTeam Member

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Quick Summary

Requirements Summary

Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include: We are a Community Serving our Community Embrace being O.D.

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OtherTeam Member

This application is for our Lehigh University cafe location in Bethlehem, PA only. If you are interested in applying to a different cafe location, please back out of this application and select from the list of choices displaying on our job board.

Starting pay is $13/hr

Responsibilities

~2 min read

Guest Engagement and Hospitality

→Engage with cafe guests to create a culture of hospitality
→Understand the full food and beverage menu in order to provide suggestions to guests and answer any questions they may have
→Effectively and properly manage guest recovery situations when they occur
→Creatively identify ways to solve guest recovery situations if they occur
→Clearly write on cups with correct order and effectively communicate with Barista and Culinary teams on guest orders
→Assist guests during the ordering process by answering questions and making relevant recommendations

Operational Efficiency

→Practice detail-orientation and discipline when preparing the following product items to avoid guest recovery situations
- →Smoothies
- →Coffee Based Drinks
- →Cold Brew Based Drinks and Cold Brew Collection
- →Hot and Iced Teas (including iced matcha)
- →Prepare sauces, syrups, and other ingredients to make drinks
- →Serve all pastry case items to guests
→Ensure cleanliness and organization throughout the entire cafe
→Efficiently complete all tasks and prep as assigned by Team Lead and/or C.E.O.
→Complete all any training material assigned through Schoox online and on time

Self-Leadership

→Demonstrate key skills like: open communication, self-awareness, and the ability to take initiative to improve cafe operations and atmosphere
→Work with a diverse team in a fast-paced service environment
→Be punctual for all shifts. Arrive in your Saxbys uniform, prepared to work, and ready to take on responsibilities
→Collaborate with fellow team members and C.E.O. to live Saxbys Mission and Core Values

Qualifications:

→Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities.
- →Our Core Values include:
  - →We are a Community Serving our Community
  - →Embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
  - →Profit Creates Opportunity
  - →Live with Pride, Passion, and Purpose
  - →Care Personally and Communicate Openly
  - →Serve Yourself by Serving Others
→Exceptional communication skills
→Previous hospitality experience preferred, but not required
→Previous food and beverage experience preferred, but not required
→Exceptional knowledge of Saxbys menu
→Flexible schedule including early morning, night, and weekend availability
→Ability to remember and recall details of a complex menu and operations
→Physical Requirements
- →Able to stand, walk, and smile for extended periods of time
- →Able to stoop and kneel
- →Push, pull, lift or carry up to 35 lbs
- →Ascend or descend ladders, stairs, ramps