Order Automation Associate

The Order Automation Associate is responsible for validating and resolving customer purchase orders and quotations submitted through the Esker Order Management portal. This role ensures order accuracy, identifies discrepancies, and partners with Sales and internal teams to resolve issues efficiently while driving continuous improvement in order automation processes.

This position plays a critical role in delivering a smooth customer experience by ensuring orders are complete, accurate, and processed correctly the first time.

JOB DUTIES:

• Review and analyze customer purchase orders and quotations submitted through the Esker Order Management portal
• Validate order data for accuracy, completeness, and compliance with business requirements
• Identify, troubleshoot, and resolve discrepancies related to pricing, addresses, formats, and order layouts
• Communicate issues clearly and professionally with the Sales team and other internal stakeholders
• Escalate unresolved or complex issues to the Team Manager as appropriate
• Research and identify root causes of order and quote errors
• Document recurring issues and contribute to process documentation
• Drive continuous improvement initiatives to enhance Esker workflows, data quality, and overall efficiency
   

• Shift: 8:30 am -  18:00 pm (CST)

• Opportunity to work at the intersection of automation, data accuracy, and customer experience
• High visibility partnership with Sales and Operations teams
• Ability to influence process improvements and automation maturity
• Strong foundation for career growth within order management, analytics, or automation functions
   

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