Team Lead, IT Project Management

As the Project Management Team Lead with Resideo you will carry the responsibility of day-to-day leadership, execution oversight, and performance management of the enterprise project delivery function. This role ensures consistent application of PMO standards, predictable delivery outcomes, and clear visibility into project health across the portfolio. 

The success of our IT, PMO and Data Governance projects will be dependent on your successful management of a team of ~ 7 contracted Project Managers and dotted-line leadership for ~ 6 internal Project Managers. These reports will be managing multiple projects concurrently as your leadership ensures alignment, coaching, and delivery consistency across both populations.

KEY RESPONSIBILITIES

Project Delivery Leadership

• Provide hands-on leadership and oversight for enterprise projects and programs across IT and business initiatives
• Ensure projects are executed in alignment with PMO standards, delivery methodologies (waterfall, Agile, hybrid), and governance requirements
• Monitor project health across scope, schedule, budget, risks, dependencies, and outcomes
• Proactively identify delivery risks and work with PMs and stakeholders to resolve issues before escalation
• Support successful execution of strategic, cross-functional, and high-visibility initiatives

Team Leadership & Management

• Solid-line manage 7 contracted Project Managers, including: 
  • Work assignment and prioritization
  • Performance expectations and delivery accountability
  • Coaching, feedback, and issue resolution
• Dotted-line manage 6 internal Project Managers, providing: 
  • Delivery guidance and PMO alignment
  • Standards adherence and quality assurance
  • Escalation support and mentoring
• Foster a collaborative, accountable, and results-driven delivery culture across internal and contracted resources
• Partner with the IT Director – PMO & Data Governance on workforce planning, vendor performance, and contract resource optimization

PMO Standards, Governance & Quality

• Enforce consistent use of PMO processes, templates, stage gates, and reporting standards
• Ensure all projects meet governance requirements for: 
  • Business case definition
  • Benefits tracking
  • Risk and dependency management
  • Executive reporting and approvals
• Support portfolio governance activities, including reviews, audits, and executive readiness

Tooling & Reporting (Jira & Confluence)

• Ensure accurate, timely, and consistent project data is maintained in Jira and Confluence (Demand intake, project records, financials, portfolio reporting, execution tracking, agile delivery, sprint and milestone progress)
• Validate data quality and reporting accuracy to support executive dashboards and portfolio decision-making
• Drive adoption of PMO tooling standards and best practices across all PMs
• Identify opportunities to improve workflows, reporting, and integrations between Jira, Confluence and ServiceNow

Stakeholder & Escalation Management

• Act as a primary escalation point for project delivery issues before executive escalation
• Partner with business sponsors, IT leaders, product owners, and vendors to resolve delivery challenges
• Communicate project status, risks, and recommendations clearly and concisely to leadership
• Support executive steering committees with accurate, decision-ready information

Continuous Improvement & Capability Building

• Identify trends, systemic delivery issues, and improvement opportunities across the project portfolio
• Contribute to the evolution of PMO standards, training, and delivery maturity
• Mentor project managers to strengthen delivery skills, stakeholder management, and risk-based thinking

Success Measures

• Improved consistency and predictability of project delivery
• Reduced delivery risks and late-stage escalations
• High-quality, accurate project data in Jira and Confluence
• Positive stakeholder feedback on project execution and communication
• Strong performance and engagement of both contracted and internal PMs

Core Competencies

• Project and program delivery leadership
• Team leadership and matrix management
• Risk identification and mitigation
• Executive-ready communication
• Data-driven decision-making
• Continuous improvement mindset

YOU MUST HAVE

• 10+ years of experience managing/leading enterprise IT or business projects
• 5+ years of experience leading or supervising a team of Project Managers (direct and/or matrix)
• 2+ years of experience managing contracted and internal PM resources simultaneously
• 2+ years working knowledge of Jira and Confluence in enterprise delivery environments
• 2+ years of managing multiple initiatives, priorities, and stakeholders concurrently

WE VALUE

• Experience in a formal enterprise PMO environment
• Experience operating in hybrid Agile/waterfall delivery models
• PMP, PMI-ACP, SAFe, or similar certification
• Experience supporting executive-level reporting and governance forums
• Strong communication skills with the ability to be clear and concise

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