Service Transition Coordinator

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

As the national leader, we support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.

We currently have a full-time permanent opportunity within our Service Transition (Intake) team, a key part of our Client Retention and Acquisition division. The Service Transition team manage the intake of new clients, from enquiry through to onboarding, working collaboratively with our sales, contract services and success teams.

You enjoy building sustainable relationships as much as you do getting into the detail of execution.

You will proactively listen to clients, their support networks (e.g. families) and our people and draw on evidence and best practice approaches to contribute to transforming our client experience to empower our clients to belong, thrive and live their dreams, now and into the future

You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.

In this role, you will coordinate the intake of new clients into Scope services, ensuring a smooth, well-supported onboarding experience that aligns with their individual goals and needs.

• →Acting as a central point of contact for clients, families and stakeholders during onboarding
• →Gathering and documenting client goals, preferences and support requirements in line with funding and compliance standards
• →Coordinating onboarding activities such as service matching, site visits, planning transitions and funding arrangements
• →Working collaboratively with internal teams and external stakeholders to ensure seamless service entry
• →Maintaining accurate records and ensuring documentation meets regulatory and organisational requirements

To be successful in this role, you will bring a strong commitment to delivering positive outcomes for clients, alongside a collaborative and adaptable approach to your work.

You will demonstrate:

• The ability to build effective relationships with a broad range of stakeholders
• Strong organisational skills and the capacity to manage competing priorities
• A proactive approach to problem-solving in dynamic and sometimes complex environments
• Clear and confident communication across different audiences and channels
• A high level of professionalism, integrity and accountability in your work
• A genuine commitment to inclusion, continuous improvement and client-centred outcomes
• Experience in the disability services sector or similar; or the ability to rapidly adapt to the sector.

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements. 

Position Description

Advertised: 04 Aug 2026 AUS Eastern Standard Time
Applications close: 24 Aug 2026 AUS Eastern Standard Time

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