Reservation Agent

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

The Reservations Agent is responsible for providing quality guest service by using the Kimpton customer service standards. You'll be responsible for creating memorable experiences for our guests, every day!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• →Assist in inputting reservations using the appropriate reservation system.
• →Handle heavy direct mailings, send and mail out confirmations.
• →Handle travel agency checks and commission requests.
• →Provide Sales support with the Reservation Manager in setting up group bookings and follow-up calls.
• →Perform all operational and administrative duties associated with reservations: filing, end-of-month reports, correspondence, etc.
• →Responsible for faxes, sales inquiries and brochure requests.
• →Handle all incoming calls for reservations, and no-shows and non-guaranteed reservations.
• →Promote repeat guest business for the hotel by providing phenomenal customer service!
• →Promote upselling through status updates and referrals during sold-out dates to sister properties.
• →Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE’RE SEEKING:

• →2+ years of experience in luxury front office operations.
• →Opera experience is a must.
• →Ability to solve guest issues and deal with competing priorities.
• →Excellent verbal and written communication skills.
• →Microsoft Office knowledge is a must.
• →This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

 The hourly pay range for this role is $10 to $12 USD plus gratuities.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.