Operational Risk Manager

Role Summary

The Operational Risk Manager (ORM) serves as the regional leader for operational risk mitigation, safety, and compliance. This role is responsible for driving a culture of safety and risk awareness across field operations, ensuring contractual and regulatory compliance, analyzing claims and incident trends. This role is part of Division Risk Management and partners closely with the assigned Region to proactively reduce loss exposure and improve operational performance.

 

 

Operational Risk & Safety Leadership

• Drive a culture of risk mitigation and safety throughout the region by implementing and reinforcing site level risk and safety initiatives.

• Serve as the primary regional point of contact for the Risk Management and Legal departments during claim investigations, providing timely documentation, incident analysis, and operational support.

• Collaborate with cross functional partners (Operations, HR, Training, Legal, and Risk) to implement standardized compliance controls and processes consistently across the region.

• Lead and facilitate regional Risk & Safety workshops.

Ongoing Compliance & Audit Oversight

• Partner with field operations to ensure all required documentation, controls, and approvals are in place prior to the start of higher risk accounts.

• Verify that all employees receive required on the job training.

• Confirm implementation of client specific contractual requirements at each site (e.g., CPR certifications, training mandates).

• Ensure all sites maintain current, accurate, and approved post orders.

• Conduct ongoing compliance audits to validate adherence to contractual, regulatory, and internal policy requirements and track remediation efforts.

Analytics, Technology & Continuous Improvement

• Analyze monthly claim trends and develop proactive action plans to mitigate emerging risks and improve regional performance.

• Communicate risk, claims, and compliance metrics to field leadership to increase awareness and accountability.

• Support and implement AI driven and technology enabled risk initiatives within the region.

• Perform monthly operational claims analysis, identifying trends, root causes, and leading risk indicators.

• Translate analytics into actionable insights and recommendations for loss prevention and operational improvement.

 

• Assume regional ownership of the weapons program, including: 

o Conducting regular firearm audits.

o Maintaining complete and accurate weapons records.

o Promptly reporting discrepancies, changes, or incidents to the Division in accordance with policy.

 

• Maintain and oversee required documentation within CEP, including: 

o Post Orders (CEP format)

o Periodic Hazard Assessments (PHAs)

o Executed contracts

o Training acknowledgments and completion tracking

 

• Review all potential claims, Continuous Improvement Incidents, and large loss investigations.

• Identify training gaps, procedural deficiencies, and post order improvement opportunities.

• Recommend updates to risk protocols, training, and controls based on findings and lessons learned.

 

• Deliver risk related training sessions on a monthly basis, tailored to operational risks and emerging trends.

• Provide direct regional support, including: 

o Promoting risk policy compliance and awareness.

o Assisting with Risk related RFP questionnaires.

o Conducting CEP post order reviews.

o Supporting operational and compliance audits.

 

• Bachelor’s degree preferred or equivalent relevant experience in risk management, safety, operations, or a related field.

• Demonstrated experience in operational risk management, compliance, safety, or claims related functions.

• Strong knowledge of regulatory, contractual, and operational risk controls.

• Experience analyzing claims data and translating findings into actionable risk mitigation strategies.

• Ability to partner effectively with field operations and senior leadership.

• Strong written and verbal communication skills with experience delivering training and executive summaries.

• High attention to detail with the ability to manage multiple priorities across a geographically dispersed region.

Key Competencies

• Operational risk assessment and mitigation

• Claims and incident analysis

• Compliance auditing and governance

• Cross functional collaboration

• Data driven decision making

• Training and stakeholder engagement