Inside Sales Specialist

Sales and Promotion: Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory. 

Field Sales Support: Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts  

Outbound Sales Calls: Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors. 

Inbound Call Management: Manage incoming queue calls, addressing customer inquiries and providing information about products and services. 

Customer Needs Assessment: Work to understand customers' underlying needs or issues and provide tailored information and solutions. 

Benefits Communication: Communicate with customers about the benefits of Sequel’s products and pharmacy benefits. 

Customer Journey Management: Manage communication with customers throughout their product journey, ensuring a positive and professional experience. 

Salesforce Documentation: Perform all required documentation and data entry in Salesforce. 

Industry Knowledge: Maintain up-to-date knowledge of industry trends and competitive products. 

Coordination: Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding. 

Feedback and Improvement: Offer feedback on process improvements to enhance sales and customer experience. 

Sales experience in a medical or health-related environment is preferred 

Knowledge of diabetes and experience supporting customers with diabetes is preferred. 

Experience supporting customers through the pharmacy channel is preferred  

Bilingual Candidates preferred 

Experience providing remote support, particularly in a regulated environment. 

Experience with Salesforce CRM preferred. 

Prior B2B or B2C experience preferred.  

Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes. 

Delivers oral and written communications that make an impact and persuade their intended audiences.  

Effectively handles interactions at all levels and appropriately responds to sensitive situations.  

Effective Self-Management and Action Orientation  

Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals. 

Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations.  

Effectively handles multiple challenges or tasks through prioritization and multi-tasking.  

Position remotely based, but requires occasional travel to home office in Marlborough, MA.