Senior Salesforce System Engineer

Platform Architecture & Design 

• Design solutions for complex, ambiguous requirements that span multiple objects, business processes, or systems, working from business intent rather than a written specification. 

• Design data models and sharing architecture for complex requirements, including the record-access model that enforces HIPAA minimum-necessary access, and assess the impact of model changes on reporting, integrations, and existing automation. 

• Produce technical designs for significant Salesforce changes, including data model impact, sharing implications, and downstream effects on integrated systems. 

• Evaluate declarative-versus-code trade-offs and recommend the approach that best balances maintainability, performance, and platform limits. 

• Anticipate scale and governor-limit constraints early in design rather than discovering them in testing. 

• Evaluate, design, and implement Agentforce and AI-enabled Salesforce capabilities to improve customer engagement, operational efficiency, and service delivery. 

Configuration & Technical Implementation 

• Build the most technically complex components on the platform, including advanced Flows, Apex, asynchronous processing, and Lightning Web Components. 

• Refactor and simplify existing configuration and code where it has become fragile, duplicated, or difficult to maintain. 

• Review Apex and Lightning Web Component work from internal engineers and external partners against team standards, and explain the reasoning behind review feedback 

Integration & Data Engineering Support 

• Build and maintain integrations between Salesforce and external systems including Veeva, Snowflake, and AWS services, using MuleSoft as the primary integration platform. 

• Design integration error handling, retry and replay behavior, and reconciliation, so failures are detected and recoverable rather than silent. 

• Investigate and resolve cross-system data discrepancies, working with data and integration engineers to trace root cause. 

Release Management & Change Control 

• Work with the Salesforce Product Manager to size and sequence upcoming work, surfacing technical constraints, dependencies, and effort before commitments are made. 

• Deliver enhancements through the established change control process, including sandbox use, deployment automation, release documentation, and identifying cross-environment dependencies ahead of a release. 

DevOps & Validated Change Control 

• Work within a source-driven DevOps process in GitLab — version control and branching, merge requests, and automated deployment through CI/CD pipelines — and ensure each release produces the documented evidence required by our GxP change control process, including approvals, test execution records, and traceability from requirement to deployed change. 

• Improve pipeline and release tooling over time, including automated test execution, static analysis, and reducing manual steps in the deployment path. 

• Assess the impact of Salesforce seasonal releases on existing configuration and code, and complete the remediation required. 

Compliance, Security & Governance 

• Ensure the Salesforce environment adheres to HIPAA, FDA, and internal security and data retention requirements. 

• Partner with IT Security and Compliance to implement appropriate encryption, access controls, and audit logging. 

• Lead security reviews related to Salesforce architecture, integrations, data access models, and external vendor solutions. 

Documentation & Support 

• Write and maintain technical documentation for data models, integrations, and complex configuration so others can support and extend the work. 

• Own platform health, scalability, technical debt management, and continuous improvement initiatives." 

• Serve as a Tier 3 escalation point for Salesforce issues that cannot be resolved by administrators or support. 

• Provide technical guidance to administrators and less experienced engineers and help onboard new team members to the platform.