Seranbio1mo ago

Account Manager, Commercial Manufacturing

BendRemoteFull-time Exemptmid

SalesAccount Manager

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Overview

The Account Manager, Commercial Manufacturing will drive the expansion of Serán’s commercial manufacturing portfolio for oral solid drug products by identifying, qualifying,

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SalesAccount Manager

The Account Manager, Commercial Manufacturing will drive the expansion of Serán’s commercial manufacturing portfolio for oral solid drug products by identifying, qualifying, and securing high‑value opportunities. The Account Manager will serve as the primary point of contact for prospective and existing clients, guiding them from initial engagement through term sheet negotiation, commercial supply agreement execution, and ongoing account management. This role will ensure each opportunity aligns with Serán’s technical capabilities, service offerings, and strategic growth objectives. Primary responsibilities will be to maintain strong client relationships throughout the commercial manufacturing lifecycle to support successful project execution and optimize utilization of Serán’s commercial manufacturing capacity.

This role will join a highly skilled Business Development team that is strategically located throughout North America. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to company headquarters in Bend, Oregon and client sites as needed. Preference will be given to those with international Business Development and Account Management experience for commercial manufacturing.

Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products

Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy

Conduct initial technical and commercial assessments to ensure strong project fit

Lead the development and negotiation of term sheets and commercial supply agreements

Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience

Develop strong, trust‑based relationships with key stakeholders at client organizations

Communicate project status, timelines, risks, and decisions clearly and proactively

Support long‑term client retention and growth through strategic account planning

Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply

Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution

Monitor project progress, identify risks or bottlenecks, and drive timely resolution

Ensure commercial commitments, deliverables, and quality expectations are met

Coordinate internal review and approval of commercial proposals, pricing, and contract terms

Manage renewals, amendments, and long‑term supply agreements as client needs evolve

Ensure accurate forecasting and demand planning to support capacity utilization

Provide market insights and customer feedback to inform commercial strategy and capacity planning

Maintain accurate CRM records, pipeline reporting, and revenue forecasting

Contribute to continuous improvement of commercial processes, tools, and client engagement practices

Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness

Scope my increase to align with company initiatives

Perform other related duties as assigned

Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
Working knowledge of GMP requirements, quality systems, and regulatory expectations
Ability to interpret technical data, batch records, and manufacturing requirements
Familiarity with tech transfer, validation, and commercial supply operations
Proven ability to manage complex accounts and long‑cycle commercial relationships
Experience negotiating term sheets, pricing, and commercial supply agreements
Strong financial acumen, including forecasting, revenue planning, and capacity management
Skilled in opportunity qualification and pipeline management
Excellent verbal and written communication skills
Ability to build trust‑based relationships with technical, operational, and executive stakeholders
Strong presentation and client‑facing skills
Skilled at managing expectations and navigating sensitive commercial discussions
Strong project management capabilities
Ability to manage multiple accounts and priorities simultaneously
Highly organized, detail‑oriented, and proactive in identifying risks and solutions
Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
Strategic thinker with a solution‑oriented mindset
Self‑motivated and comfortable in a fast‑growing, dynamic environment
Strong sense of ownership and accountability for client success and revenue outcomes
Demonstrated success in negotiating commercial agreements or long‑term supply contracts
Track record of managing cross‑functional teams or complex technical projects
Experience with CRM systems, forecasting tools, and pipeline reporting

Bachelor’s degree in a related scientific discipline, business, or marketing
3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment
Experience supporting or managing commercial‑stage drug products (preferred)
Background in oral solid dose manufacturing or related pharmaceutical operations (preferred)

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift to 15 pounds at times

Approximately 25% of travel required, and at times greater than 50%

Travel will be predominately domestic with the potential for international travel