Sr. People Business Partner

The Senior People Business Partner partners with ServiceTrade leaders to help them lead stronger teams and make better people decisions.

Reporting to the Director, Talent - This role focuses on manager enablement, performance, talent development, organizational effectiveness, and employee relations, while helping improve the People programs and processes that support the business.

Just as important, this is the person who makes ServiceTrade's People Manager Success Factors real for the leaders they support — coaching managers to assess and recognize great talent, manage people risk before it becomes a crisis, translate strategy into work their teams actually understand, keep raising the bar instead of settling, and execute through their people instead of around them. It's how our managers lead in practice, not just in a training deck — and it's what keeps values like Customer Obsessed, Resilient, and Evolving (yes, even a little Weird) alive day to day, not just on a wall.

We're looking for someone who works independently, asks good questions, uses sound judgment, and brings thoughtful recommendations to leaders.

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

• You build strong relationships with leaders and are someone they involve early when working through a people or organizational decision.
• You are comfortable working through ambiguity and figuring out what is really driving an issue.
• You know when an established process is helpful and when the situation calls for a more tailored approach.
• You bring a point of view and recommendation, while staying open to additional context.
• You balance empathy with clear expectations and accountability.
• You can recognize when a challenge is organizational or structural rather than purely a People issue.
• You handle sensitive information with care and communicate directly.
• You use AI thoughtfully to make preparation, analysis, and administrative work more efficient while keeping human judgment at the center.

• Lead Talent Review and calibration discussions and help leaders make thoughtful, consistent talent decisions.
• Support promotion decisions and identify broader patterns in performance and talent data.
• Partner with leaders on succession planning and retention risk.
• Help turn Talent Review outcomes into development, performance, succession, and staffing actions.

• Partner with leaders to identify development needs across their teams
• Help translate performance, Talent Reviews, and succession insights into practical development actions
• Support manager development programs and leadership learning initiatives
• Facilitate or co-facilitate manager sessions, workshops, and team development conversations
• Recommend development approaches that are practical, relevant to the business, and easy for managers to apply

• Use engagement, performance, retention, and workforce data to help leaders understand what is happening in their organizations.
• Identify patterns and questions worth exploring and bring recommendations when appropriate.
• Use data as a starting point for discussion while incorporating business context before drawing conclusions.

• Own assigned People programs and processes end to end, including execution, measurement, and improvement.
• Look for opportunities to simplify and improve how work gets done.
• Keep documentation current and ensure ownership is clear.

• Use AI to improve preparation, synthesis, analysis, and documentation where appropriate.
• Look for repeatable ways AI can make People workflows more efficient and effective.
• Apply sound judgment to AI outputs and ensure employment decisions remain human-led.

• 8–10+ years of progressive human resources / business partner experience, including direct ownership of complex employee relations, performance management, and organizational design.
• Proven experience partnering directly with Directors, Senior Managers, and Managers on people and organizational issues preferably in a SaaS or high-growth technology company
• Strong employee relations and performance management judgment, including experience handling complex or sensitive situations independently.
• Solid working knowledge of employment law.
• Experience supporting or facilitating manager and leadership development, including translating business or talent needs into practical learning experiences.
• Experience with Talent Review, calibration, succession planning, or other talent-management processes.
• Comfortable using people data to identify patterns, ask better questions, and support leader decisions.
• Experience owning People programs or processes from planning through creativity, execution and improvement.
• Strong written and verbal communication, including the ability to navigate difficult conversations clearly and thoughtfully.
• Comfortable working in ambiguity and bringing a recommendation rather than waiting for direction.
• Willingness and ability to use AI as part of day-to-day work to improve preparation, analysis, documentation, and efficiency.
• Comfortable working across a modern SaaS tech stack, including tools such as Slack, Notion, and Lattice.

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

Go ahead and apply! Let’s get to know each other.

#LI-(Remote, Hybrid)

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. 

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.