Help Desk Support Technician, Tier II (Scotts Valley, CA)

Massachusetts, Massachusetts, BCS365 - RemoteFull Timemid

OtherSupport Technician

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Quick Summary

Overview

The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients.

Technical Tools

OtherSupport Technician

The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components.

Key Considerations:

Must be authorized to work in the U.S.
This is a full-time, direct hire position.
Schedule: Monday - Friday, 10:00 AM - 7:00 PM (PT)
Must be able and willing to provide local, on-site support in the Scotts Valley, CA area as needed.
Reliable transportation required.
Compensation Disclaimer: The pay range listed for this position is based on market data and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.