Customer Service, Associate

Shift4 is expanding globally and hiring Customer Service, Associates to work with customers!

This is an onsite opportunity based at Shift4's office in Morrisville, NC with a Monday - Friday schedule.

Summary:
The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
  
  
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
  
  
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
  
  
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
  
  
• Educate users on self-service features and digital support tools.
  
  
• Document cases and follow up to ensure full resolution.
  
  
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
  
  
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Qualifications:

• Stellar verbal and written communication skills.
  
  
• Strong technical curiosity and ability to navigate applications and systems.
  
  
• Problem-solving skills with the ability to explain technical concepts clearly.
  
  
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
  
  
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
  
  
• Ability to multitask and stay organized in a fast-paced environment.
  
  
• Flexibility to work varied shifts in a Monday - Friday support team.

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