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Pre-Launch, Sr Associate

Mexico Citysenior

OtherPreAssociate

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Quick Summary

Overview

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology,

Technical Tools

OtherPreAssociate

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Responsibilities

~1 min read

→Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
→Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
→Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
→Train merchants on the usage of Shift4 products and services.
→Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
→Maintain clear communication across all channels (email, phone, tickets, chat).
→Research and apply problem-solving skills to assess feasibility of requests and create solutions.
→Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
→Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
→Support special projects as assigned by leadership.

Requirements

~1 min read

High school diploma or equivalent required.
Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
Excellent written, oral, and listening communication skills.
Strong attention to detail with the ability to self-manage and think critically.
Natural problem-solving skills with the ability to de-escalate issues effectively.
Customer-focused mindset with a commitment to white-glove service.
Strong leadership and team collaboration skills.
Friendly, enthusiastic, and professional demeanor.
Bilingual (English/Spanish) is required.

Grade 5

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.