Contract Ground Operations (6-months)

Singapore·SingaporeContractormid

OtherAgent

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025,

Technical Tools

OtherAgent

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Act as ShopBack’s on-ground ambassador, ensuring merchants feel confident and supported in adopting our digital payment and loyalty solutions.

Distribute and set up POSMs (point-of-sale materials) as part of enabling a seamless customer journey.

Conduct in-person merchant education and training sessions, helping them maximize the use of ShopBack tools for their business growth.

Support execution of on-ground campaigns and projects that contribute to user acquisition, retention, and merchant satisfaction.

Serve as a first line of support for merchant questions, feedback, and troubleshooting, ensuring issues are resolved or escalated effectively.

Collect and document merchant information, including storefront images, POSMs, and training progress.

Gather merchant insights and share structured feedback with internal teams to continuously improve our solutions.

Uphold ShopBack’s values by delivering a consistent, professional, and positive partner experience.

Perform other ad-hoc duties as assigned by the supervisor to support ongoing business needs.

Previous experience in ground operations, customer service, or related fields preferred.

Strong communication and interpersonal skills to effectively engage with various stakeholders on a daily basis.

Ability to work in a fast-paced, deadline-driven environment.

Independent, detail-oriented, able to multitask effectively, and adaptable with a proactive mindset.

Strong analytical and problem-solving skills.

Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Willing to commute to various locations across Singapore (assigned by zones).

(Optional but advantageous) Access to a personal vehicle for work purposes.

Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid, open, and collaborative culture where feedback is valued.