Shopback 23mo ago

Senior Manager, Integration Operations Specialist

China·ShenzhenFull-timesenior

OperationsOperations Specialist

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025,

Technical Tools

OperationsOperations Specialist

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Role Summary

The Senior Integration Specialist owns the technical onboarding , new integration / integration update and operational readiness for top affiliate advertisers and networks. This role ensures that integrations are accurate, scalable, and auditable.

1) Online Affiliate & Other New Integrations

Lead end-to-end integration projects: discovery/technical requirements checklist, implementation plan, QA & testing, go-live, and post-launch monitoring.

Upkeep repeatable integration playbooks and standard approaches to onboarding across multiple partners and integration patterns.

Coordinate milestones and stakeholders (affiliate partners/networks, internal engineering, product, analytics, finance), maintaining clear delivery cadence and documentation.

2) Production Support, Troubleshooting, and Escalations

Triage integration issues, run root-cause analysis, coordinate fixes, and mitigate operational impact for production incidents.

Monitor integration health and data consistency; proactively identify anomalies (drops in conversion signals, mismatches in values, partner-side failures).

Partner with product/engineering to stabilize and improve integration reliability.

3) Process Excellence and Enablement

Maintain high-quality technical documentation: integration specs, testing scripts, edge cases, and runbooks.

Identify and implement automation and process improvements (templates, QA checklists, monitoring dashboards, partner self-serve documentation).

Mentor junior team members; set standards for integration quality, operational discipline, and partner communications.

5+ years in affiliate operations, partner integrations, tracking implementation, marketing ops, or a closely related integration role.

Fluency in professional English and Chinese (both written and spoken)

Familiarity with web/mobile measurement concepts (cookies, attribution windows, deduplication, fraud controls), and privacy constraints affecting tracking resilience

Experience with affiliate platforms/networks and Marketplace merchant Affiliate Program

Demonstrated hands-on experience implementing and troubleshooting:

1) Tracking Set up: S2S/postback tracking and pixel-based tracking. Mobile measurement partner (MMP) integrations, Offerwall and event/postback configurations (e.g., in-app event postbacks / S2S events)

2) Integration Logic: data transformation, ETL/ELT patterns, and technical documentation

Working knowledge of API-based integrations and integration lifecycle practices (requirements, testing, documentation, monitoring).

Strong analytical and troubleshooting skills; ability to isolate issues across web/app flows, partner systems, and tracking platforms.

Competence with data tools, including SQL, spreadsheets, and BI dashboards (e.g., investigating conversion drops, reconciliation, anomaly detection).

High ownership and stakeholder management ability across technical and non-technical teams (engineering, marketing, finance).