Senior Associate, Creator Experience

ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale.

ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators. You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.

This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.

• Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
• Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
• High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
• Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
  
  

• Building relationships with top-tier creators and helping them thrive
• Translating data into actionable strategies for growth
• Solving problems quickly to provide top-tier service
• Thriving in a fast-paced environment where you can make an immediate impact
• Taking ownership of your portfolio and driving measurable results

• Bachelor’s Degree
• 2–4 years of experience in customer success, account management, partnerships, or creator economy roles
• Strong track record of building and maintaining relationships with high-profile talent
• Excellent communication and organizational skills with sharp attention to detail
• Problem-solving mindset and ability to work independently
• Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
• Proficiency in Salesforce also a plus