Signinsolutions19d ago

Account Specialist

United States·St. PetersburgFull-timemid

OtherAccount Specialist

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Quick Summary

Overview

We’re looking for an Account Specialist to join us here at Sign In Solutions. As our account specialist,

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OtherAccount Specialist

We’re looking for an Account Specialist to join us here at Sign In Solutions. As our account specialist, we are looking for individuals to assist our existing customer base of over 25k+ customers to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of customers, develop new business from existing clients and actively assist in sales opportunities.

With a background in account management or related experience, responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and navigating sales cycles. As an Account Specialist you will also answer client queries and identify new business opportunities amoung existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience. This position gives you an opportunity to grow within the organization to our Strategic and Global Account Management roles as well as branch into other parts of the organization.

If you are familiar with account management software (CRM), have a passion for working with customers, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales goals.

This is a hybrid role based in St Petersburg, Floria with 3 days per week in the office.

About Us

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired a series of growing organizations with the strategic vision of redefining a category and establishing the first true workspace solution.

Culture:

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:

Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back

Proven work experience as an Account Manager, BDR/SDR, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

BA/BS degree in Business Administration, Sales or relevant field

Serve as the lead point of contact for customer account management matters

Develop strategies for growth within customers

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of renewals and prompt response to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales KPI’s including NRR (Net Revenue Retention) and GRR (Gross Revenue Retention).

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience

Assist with challenging client requests or issue escalations as needed