Sales Administrator I

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Support with managing individual team’s inbox to ensure timely response to inquiries.
• Receive, process, and confirm customer purchase orders.
• Enter sales orders accurately and efficiently into the CRM system.
• Collect and verify detailed end-user information for each order.
• Handle FCC Authorization Forms for US-based orders.
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment.
• Communicate with customers via email and phone to address inquiries and provide updates.
• Serve as a liaison among various departments, including finance, shipping, and supply chain.
• Provide customers with timely updates on the status of their orders.
• Manage customer requests for order modifications or cancellations.
• Escalate high-priority tasks to senior staff with analysis and recommended actions.
• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary.

REQUIRED QUALIFICATIONS

• High school diploma or GED.
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data.
• Proficiency in numeracy.
• Prior experience in a fast-paced office environment, experiencing multiple deadlines.
• Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint).
• Excellent and effective oral and written communication.
• Must be a U.S. Citizen due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug testing.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Demonstrated critical thinking, initiative, and problem-solving capabilities.
• Accurately follow instructions and confidently improvise in even the most ambiguous situations.
• Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable.

Silvus is proud to be an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.

 *Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.