Cutomer Value Engineer

Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.

As Simpplr evolves, we are seeking individuals who can support our post-implementation team in delivering high-quality solutions to our customers. Simpplr is seeking to hire an experienced engineer to work with customers during select post-launch engagements to evaluate, improve, and provide guidance and troubleshooting for any technical issues encountered, including configurations, integration to external storage, custom app tiles, SSO, and other 3rd party applications. You will have extensive experience with AWS and applications built upon the AWS platform. Ideally, you will have a professional services background and experience in systems integration. 

This role will appeal to individuals who have a background in integration and are interested in a fast-paced, high-growth SaaS company. Customers will look to you to provide technical guidance and direction. Communication skills and the ability to empathize with customers is extremely important. You will be a member of a small team, but you should be a self-starter who assumes responsibility and accountability to provide world-class service to Simpplr customers. Hands-on experience is a must for this role. 

Function as the project technical SME for customer onboarding to the Simpplr platform

• →Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
• →Promptly escalate unresolved issues to appropriate internal teams
• →Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
• →Logging and responding to issues using appropriate management tools (Jira and Zendesk)
• →Build positive and empathetic  relations with customers
• →Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
• →Provide prompt and accurate feedback to customers
• →Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
• →Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
• →Support migration of customers legacy content into Simpplr
• →Serve as a trusted advisor by providing recommendations and sharing best practices

• 7+ years in SaaS professional services
• 3+ years experience onboarding customers to SaaS platforms in a customer facing, technical role
• Experience working with AWS services
• 5+ years experience implementing integrations between applications via API’s
• Experience migrating data between cloud platforms and/or from on-prem platforms to cloud platforms
• Solid working knowledge of REST API, APEX, JS, CSS, HTML, JSON. XML, SAML
• Experienced with SSO (i.e OKTA, AD). SSO Certification is desired but not required
• Experienced in using SaaS-based project tools (Jira, Zendesk, Teamwork)
• Working knowledge of file management solutions such as SharePoint, Box, DropBox
• Ability to handle multiple, complex projects simultaneously with minimal supervision
• Proven ability to clearly document and communicate technical concepts to both technical and non-technical audiences, including but not limited to C-Level personnel
• Security Certification desired but not required

• You are a customer-focused technical expert who is responsible for executing and delivering our customer success offering. You are technically competent, business-oriented, and highly customer-centric
• You can easily communicate complex technical concepts to non-technical users
• Specifically looking to join an early start-up: for the opportunity and the culture
• Enjoy helping customers with detailed product questions but also like to strategize with customers on big picture solutions
• You have a good energy that contributes to a positive work environment and a great customer experience
• Like to multi-task and can switch gears between different types of customers and different type of activities
• You proactively implement/execute on new ideas when you see something can be improved or created
• You enjoy working with different functional groups both internally and externally as you can appreciate each role and bring different perspectives into your discussions 

We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview

Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!

If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.

• Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
• Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. 
• Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.