PT Senior Sales Associate

· Proven retail experience, preferably within skincare and/or aesthetics

· The ability to provide inspirational, authentic and personalized customer service

· While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

· Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

· Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

· Previous experience with retail point-of-sale software, Zenoti experience is a plus!

· Two (2) years of experience in Skin Care/Aesthetics or customer service preferred

· Prioritizes customer service and has exceptional communication skills

· Proficient in problem solving and finding creative solutions

· Must be able to create a comfortable atmosphere for clients and team members

· Attentive and a good listener

· Attention to detail in following company and safety protocol

· Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance

· Goal oriented and self-motivated to achieve and exceed company benchmarks for success

· Willing to learn and adapt to changes quickly

· Comfortable and respectful with conflict management with clients and team members

· Creating curated client experiences.

· Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.

· Educating clients on the importance of the skin care protocols.

· Celebrating the success of the results our clients experience.

· Championing Skin Laundry’s mission and values and how our services and products achieve these goals.

· Effectively coordinating, scheduling, and rescheduling recurring and future clients.

· Consistently seeking, obtaining, and converting new clients.

· Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

· Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.

· Establishes and maintains effective client retention processes. Establishes and maintains effective client retention processes.

· Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.

· Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.

· Respect and support all team members individuality & provide an inclusive environment. Respect and support all team members individuality & provide an inclusive environment.

· Understand opportunities and support the team to meet personal & clinic goals.

· Maintain organizational relationships.

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.