Firewall Operations Engineer

SkyePoint Decisions is seeking a Firewall Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department.

This is a firewall engineer position provides general Tier 2 monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. 

• →Monitor Service Now application for Firewall Operations (FWOPS) incident and service requests.
• →Implements firewall rules and policies, perform troubleshooting of firewalls (Palo Alto, Cloud Palo Alto, and FortiGate), CISCO Email Security Appliance (ESA), A10 (load balancer), Proxy platforms, URL filtering across platforms, and analyzing network traffic captures.
• →Escalates issues as required to Tier 3 staff and monitors issues throughout a problem’s life cycle.
• →Performs recurring maintenance activities such as device reboots and software upgrades on all devices underneath the Firewall Operations Team.
• →Records and reports on firewall operations, utilization, and maintenance.
• →Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.
• →Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP’s, Websites, and Email addresses.
• →Update architecture diagrams using Visio.
• →Monitor and perform health checks on multiple perimeter security devices.
• →Draft, coordinate and publish outage notifications as required.
• →Update shift logs and provide reports to leadership as needed.
• →Maintain standard operating procedures (SOP), work instructions, and other working documents.
• →Attend calls requiring a FWOPS team to attend, to include troubleshooting calls.

• BA degree and 2-4 years of experience, may accept additional experience in lieu of degree.
• In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies.
• Minimum 3-5 years of IT Customer Support experience (Tier I and/or Tier II).
• First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (Palo Alto, Palo Alto virtual FW (cloud), FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 (Load Balancer), and proxy devices.
• CLI experience preferred.
• Experienced in utilizing network monitoring tools such as NeuralStar.
• Experienced with TCP/IP network implementation and troubleshooting.
• Must be a U.S. Citizen.
• An Interim Secret clearance is required to start work and requires eligibility to obtain a Top-Secret clearance.

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

SkyePoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.

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