City Manager - Operations & Quality Assurance - New York, NY (Part-Time)

Slate is seeking a hands-on City Manager to oversee cleaning operations, quality assurance, staffing support, and client satisfaction within an assigned market. This is not a desk or office management position. We are looking for a leader who is comfortable working in the field, training employees, inspecting work, solving problems, and supporting operations wherever needed.

The ideal candidate is a self-starter with cleaning industry experience who takes ownership, leads by example, and is willing to roll up their sleeves to ensure every project is completed to Slate standards.

• Serve as the primary field representative for Slate within the assigned city or region.
• Conduct site assessments and walkthroughs for new client quotes and proposals.
• Support new account launches and operational rollouts.
• Perform routine and emergency site visits as needed.
• Assist with staffing coverage when necessary.

• Conduct scheduled and unscheduled QA inspections.
• Identify quality issues and implement corrective actions.
• Verify completion of client requirements and service standards.
• Submit inspection reports, photos, and recommendations.

• Provide hands-on training for new and existing cleaners.
• Coach team members on proper cleaning techniques, safety procedures, and client expectations.
• Perform side-by-side training during shifts.
• Monitor employee performance and provide feedback to Operations and HR.

• Lead and participate in deep cleaning projects.
• Assist with project planning and execution.
• Ensure projects are completed on time and within scope.
• Support emergency cleanups and special service requests.

• Deliver equipment, supplies, and materials to client locations as needed.
• Conduct inventory audits.
• Ensure teams have the tools required to perform services successfully.
• Report damaged or missing equipment.

• Participate in client walkthroughs and inspections.
• Address client concerns professionally and promptly.
• Build strong relationships with clients and site contacts.
• Represent Slate with professionalism at all times.

• 1+ years of commercial cleaning, janitorial, facilities, or related industry experience.
• Previous supervisory, lead cleaner, QA inspector, or operations experience preferred.
• Strong attention to detail and quality standards.
• Ability to train and motivate employees.
• Comfortable working independently with minimal supervision.
• Strong communication and problem-solving skills.
• Reliable transportation and willingness to travel throughout the assigned market.
• Ability to lift up to 50 pounds and perform physical cleaning tasks as needed.
• Comfortable working overnight, early morning, weekends, and flexible schedules.

• Self-starter mentality.
• Strong work ethic and accountability.
• Hands-on leadership style.
• Ability to adapt in a fast-paced environment.
• Team player who leads by example.
• Someone who takes pride in delivering exceptional service and supporting both clients and employees.

At Slate, City Managers are operational leaders in the field. They are trainers, inspectors, problem-solvers, and client partners who help ensure every location meets our quality standards while supporting our teams' success.