Logistics Analyst

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa-tied employment authorization are also not eligible.

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POSITION OVERVIEW

We are seeking a Logistics Analyst to serve as the subject matter expert overseeing logistics processes that support both internal and external partners across SMA America's supply chain organization. This role develops and monitors KPIs, manages vendor and third-party logistics (3PL) relationships, and drives cross-functional collaboration to ensure accurate, timely execution of logistics operations. This role supports both the HBS and Large Scale departments.

This is a regional role that requires close, ongoing coordination with internal teams and external service partners. The Logistics Analyst trains logistics coordinators across the network and provides vendors guidance on priority orders, escalations, returns, and delivery notes.

PRIMARY DUTIES AND RESPONSIBILITIES

Vendor and Partner Management

• Provides guidance to vendors for priority orders, escalations, returns, and delivery notes.
• Develops, monitors, and reports on KPIs, setting expectations with 3PL and service partners.
• Leads vendor meetings and trainings on logistics expectations and procedures.
• Provides support for cycle counts with 3PL partners.

Cross-Functional Collaboration

• Collaborates cross-functionally with all SMA teams on execution of agreed-upon procedures and implementation.
• Works cross-functionally with multiple internal and external customers.
• Communicates professionally and effectively by phone and email with internal and external customers on product, spare parts needs, deliveries, and return of materials.

Data, Reporting, and Process

• Coordinates and oversees data entry in SAP.
• Analyzes, investigates, and resolves report discrepancies.
• Tracks repair and return of parts to and from Germany.
• Creates and maintains a library of procedures, technical manuals, software releases, and documentation.
• Prepares data for weekly reports, including KPIs, RMA returns, and inventory consumption.
• Investigates material issues and addresses master data inconsistencies.

Team Development and Special Projects

• Trains logistics coordinators and ensures they have the tools needed to succeed.
• Manages complex special projects.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• High school diploma or GED required.
• At least 3 years of experience in a logistics or similar role required.
• Knowledge of supply chain functions (procurement, warehousing, and transportation) required.
• Proficiency in the English language, both written and verbal, required.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Access, Outlook) required.
• Ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Strong written and oral communication skills with a customer service focus.
• Ability to analyze and solve problems effectively.
• Ability to work independently as well as part of a team.

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred, or equivalent years of experience.
• SAP or other ERP experience preferred.

WE OFFER

• Compensation: $30.00 to $34.00 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage (including $0 premium options).
• Work Model: Hybrid; regional role supporting both Large Scale and HBS departments.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

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