Service Leader Talent Pool 2026-2027

United StatesNormallead

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Quick Summary

Key Responsibilities

Ability to perform all Service Technician duties Excellent written and verbal communication skills Outstanding interpersonal skills Exceptional customer service skills Ability to effectively lead,

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WHAT WE ARE LOOKING FOR:
We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

Hiring, train, coach, counsel, and manage a successful service team
Encourage and build positive relationships with all team members, customers, and vendors
Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
Monitor daily activities of service team to ensure product and service quality
Maintain accurate logs of, and schedules for, all maintenance work and materials
Perform daily checks of overall community appearance
Perform service technician responsibilities as necessary
Schedule, conduct and document regular meetings with service team members
Schedule and manage appropriate contracts
Provide high levels of service to all customers and team members
Aid in preparation of annual budget and community plans
Respond in emergency situations, as needed
Stay abreast of industry trends
Demonstrate behaviors that cultivate a positive work culture
Contribute to community and company engagement efforts
Perform other duties as assigned by manager or supervisor