B2B Administrator

The B2B Administrator provides administrative and operational support to the business‑to‑business function, ensuring efficient coordination between internal teams and corporate clients. The role is responsible for maintaining accurate client records, supporting sales and account teams, processing documentation, and assisting with order and contract administration to ensure smooth end‑to‑end service delivery.

Roles and Responsibilities :

B2B Client & Account Administration

· Serve as an administrative point of contact for B2B clients and internal stakeholders.

· Maintain accurate client, contract, and account records.

· Support ongoing client relationships through professional and timely administrative support.

Sales & Commercial Support

· Assist with the preparation and processing of quotations, proposals, contracts, and renewals.

· Support sales and account managers with documentation, reporting, and client correspondence.

· Ensure all commercial documentation is complete, accurate, and approved.

Order & Project Coordination

· Capture and process B2B orders in internal systems.

· Coordinate internally with sales, finance, operations, logistics, and service teams.

· Track order and project progress and communicate updates as required.

Invoicing & After-Sales Administration

· Support billing processes by ensuring accurate information is provided to finance.

· Assist with after-sales administration, including handling queries, credits, replacements, and follow-ups.

· Maintain records of issues and resolutions.

Systems, Reporting & Compliance

· Maintain data accuracy on CRM / ERP systems.

· Generate basic reports on orders, accounts, and pipeline activity.

· Ensure compliance with company policies, procedures, and service-level agreements.

General Administration

· Maintain organised digital and physical filing systems.

· Support audits, reviews, and internal reporting requirements.

· Assist with additional administrative tasks as required by the business

· Diploma or equivalent qualification in Business Administration, Office Management, or related field (advantageous).

· 2–4 years’ experience in a B2B administration, sales support, or commercial coordination role.

· Experience working with CRM and/or ERP systems.

· Exposure to B2B sales processes, contracts, or account management is advantageous.

· Strong administrative and organisational skills.

· High attention to detail and accuracy.

· Good written and verbal communication skills.

· Ability to manage multiple tasks and deadlines.

· Proficient in Microsoft Office (Word, Excel, Outlook).

· Client-focused, reliable, and professional.