Busser - Soho House New York

At Soho House, a Seasonal Busser plays a critical role in supporting the dining experience by maintaining clean, organized, and properly set dining areas while assisting servers, runners, bartenders, and management in delivering exceptional service. Bussers contribute to a seamless member and guest experience by anticipating operational needs, maintaining cleanliness standards, and ensuring tables are prepared efficiently throughout service.

A successful Busser thrives in a fast-paced environment, demonstrates strong attention to detail, and remains professional, approachable, and team-oriented throughout the shift.

• Support the service team in delivering an exceptional member and guest experience in accordance with Soho House standards.
• Follow established Steps of Service, including refilling water, clearing used dishes and glassware, resetting tables, replenishing table settings, and maintaining dining room presentation standards.
• Clear, clean, sanitize, and reset tables promptly to support efficient table turnover and guest satisfaction.
• Assist servers and runners by delivering water, bread service, condiments, and other guest requests as directed.
• Anticipate operational needs by monitoring dining room activity and proactively supporting service flow.
• Maintain cleanliness and organization of dining areas, service stations, server alleys, side stations, and storage areas throughout the shift.
• Assist with opening, running, and closing side work duties, including stocking service items, polishing glassware, silverware, and plates, and replenishing supplies.
• Support private events, member events, and special functions by preparing dining and service areas based on anticipated business levels.
• Communicate guest concerns, spills, breakages, safety hazards, or service issues to management promptly.
• Adhere to all health and safety standards, food safety requirements, allergy procedures, and Company policies and procedures.
• Work collaboratively with servers, runners, bartenders, kitchen teams, and management to ensure seamless service execution.
• Maintain basic knowledge of food and beverage offerings to appropriately answer simple questions and direct guests to the appropriate team member when needed.
• Attend required training sessions and demonstrate competency in all required Club School and operational training programs.
• Perform additional duties and responsibilities as assigned by management.

• Minimum of 1 year of experience in a restaurant, hotel, club, or hospitality environment preferred.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Strong work ethic, reliability, and commitment to supporting team success.
• Excellent interpersonal and communication skills.
• Professional, hospitable, and approachable demeanor with members, guests, and colleagues.
• Ability to work independently and collaboratively within a team environment.
• Ability to follow written and verbal instructions and adapt to changing business needs.
• Flexible schedule with availability to work evenings, weekends, and holidays as required.
• Previous POS knowledge and TIPS certification preferred but not required.

• Must be able to continuously stand and walk for extended periods throughout the shift.
• Must be able to frequently use hands and fingers to grasp, hold, carry, reach, lift, and manipulate dishes, glassware, trays, and service equipment.
• Must be able to regularly bend, stoop, twist, reach, crouch, kneel, squat, and climb as required to perform job duties.
• Must be able to lift, carry, push, pull, and move up to 40 pounds without assistance and occasionally move heavier items with assistance.
• Must be able to safely transport bus tubs, dish racks, glassware, tableside equipment, and service supplies throughout the property.
• Must be able to perform repetitive motions and work efficiently in a fast-paced environment.
• Must be able to work in varying temperatures, crowded dining rooms, outdoor service spaces, and other hospitality environments.
• Must be able to perform essential job functions with or without reasonable accommodation.