Front Office Agent (m/f/d)

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

At Soho House the Front Office Agent is a professional who is the first point of contact for all customers at the hotel reception. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. Additionally the Front Office Agent will work at the Membership reception and ensure that every member is welcomed by name, as well as checking the membership status. 

• →Perform all check-in and check-out tasks
• →Manage online and phone reservations
• →Inform guests about payment methods and verify their credit card data
• →Register guests collecting necessary information (like contact details and exact dates of their stay)
• →Welcome guests upon their arrival and assign rooms
• →Provide information about our hotel, available rooms, rates and amenities
• →Respond to clients’ complaints in a timely and professional manner
• →Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• →Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• →Upsell additional facilities and services, when appropriate
• →Working at Membership Reception:
  • →Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
  • →Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• →Maintain updated records of bookings and payments