Housekeeping Co-ordinator - Soho House Tokyo

Japan·Tokyo Prefecturemid

OtherHousekeeping

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Overview

Job Role... Responsible for maintaining the Company standards of quality, maintenance, cleanliness and tidiness in both member and service area.

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OtherHousekeeping

Responsible for maintaining the Company standards of quality, maintenance, cleanliness and tidiness in both member and service area. To also create a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service.

To ensure that grooming standards are maintained by the team whilst personally presenting a professional image.
To ensure all signing-in and out procedures are being performed accurately.
To receive and conduct daily briefings in order to provide up to date information.
To maintain confidentiality in regards to all guests’ and employees’ matters at all times.
To perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our members and colleagues.
To perform all daily duties to ensure that both member and service areas are checked and maintained to the standard required.
To assist the Housekeeping Managers in implementing and maintaining SOPs throughout the department, working closely with the Housekeeping agency.
To identify and report any training and development needs among the team.
To record and store all lost property items accurately and according to the SOP.
To ensure that any malfunctioning equipment and maintenance problems are handled and recorded with the Housekeeping Co-ordinator.
To ensure that all equipment and cleaning supplies are utilised in accordance with COSHH to ensure employee safety
To organise service areas and pantries, ensuring the replenishing of member amenities.
To work with Housekeeping Co-ordinator in maintaining an inventory of stock levels for cleaning supplies, linen, crockery etc.
To encourage and support the Room Attendants provided by the Housekeeping agency team in order to establish member requirements/preferences, recording them and to provide service accordingly.
To supervise Room Attendants and House Portersin the daily operation.
To check and release out of order, vacant, occupied and departure rooms.
To prepare arrival rooms according to amenity codes and guest preferences.
To liaise with Reception and Housekeeping Co-ordinator to prioritise room cleaning.
To follow up on members waiting for room and possible allocation changes in order to ensure complete guest satisfaction.
To take ownership and look after the pantries on a daily basis.
To effectively record and follow up all changes in room layout and supervise furniture movement and storage.
To ensure all Mini bar and guest amenities items are within expiry dates.
To handle any member requests such as extra beds etc. according to SOP.
To be fully responsible of the standard of cleanliness and hygiene in all guest rooms and public areas.
To be familiar with the in keeping of the Health & Safety standards according to company procedures.
To perform a room move according to standards & procedures.