Core Crew (Front Desk & Sales) - Fed Hill, MD

United States·BaltimoreStudio Support (Part-Time)mid

OtherAdministrative & OfficeFront Desk

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Overview

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager.

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OtherAdministrative & OfficeFront Desk

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Fed Hill Core Crew team, providing front desk, administrative, and sales support to the Studio Manager and Assistant Studio Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by promoting the studio and delivering a positive experience with professionalism and patience.

Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested

Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout

Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively

Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions

Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Assist the Studio Manager, Assistant Studio Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

Notify Studio Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Studio Manager to respond appropriately

Quickly address any maintenance or equipment issues that are visible to clients

During approved times, leading outreach and marketing such as dropping flyers in the neighborhood

High school education, some college preferred

1 year sales experience preferred

MBO experience preferred

Excellent interpersonal and communication skills

Outstanding customer service skills

Strong organizational skills

Careful attention to detail

Must be willing to initiate tasks and perform duties without direction

Ability to stand for long durations of time

Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours