19192679609 - Community Manager/Customer Service

Pay Range: $1000-$1,500 per month depending on experience
 

Key responsibilities include:

Fostering Community Engagement:

• Promptly, proactively, and thoroughly respond to comments, questions, and concerns within the membership community.
• Collaborate with the founder to address commonly asked questions with accurate and helpful responses.

Training Support:

• Develop templates, worksheets, and accompanying materials for live training. 
• Manage announcements, recordings, and new video uploads for course + live calls. 

Webinar and Training Facilitation:

• Schedule, announce, and moderate live webinars to market Catalyst Collective publicly. Guest Speaker Coordination:
• Schedule guest speakers every 6-8 weeks for community events.

Customer Onboarding Excellence: 

• Provide support to customers who have issues accessing the courses and ensure seamless onboarding 

Video Editing in CapCut: 

• When most items are edited, it will be important to provide editing support for social media and marketing materials with the CapCut editing tool 

Email Inbox Management

• Manage email inquiries related to tech support, affiliate or login issues. 

Analytics:

• Track and analyze community metrics to evaluate engagement levels, identify trends, and measure the effectiveness of community initiatives

Requirements:

• High expertise + proficiency in using Skool and similar community management platforms, ideally in the coaching industry. 
• 3-5 years + experience in community management or related roles.
• Native English speaker with excellent written and verbal communication skills.
• Strong expertise in the CapCut video editing tool 
• High level of empathy and ability to understand and address members' needs and concerns effectively.
• Excellent organizational skills with the ability to multitask and prioritize tasks efficiently. 
• Self-directed and proactive. Must be able to identify opportunities and solutions without guidance. 
• Quick learner who can grasp complex information and processes quickly.
• Passion for supporting entrepreneurs and fostering a positive and inclusive community environment.

Benefits:

• Opportunity to work remotely and make a meaningful impact in what will be the fastest-growing community of Instagram entrepreneurs.
• Professional development opportunities and the chance to grow within the community.
• Semi-annual performance-based bonuses. 

Tools: 

• Skool (platform)
• Capcut (video editing app)
• Asana, Notion, or other organizational tools 
• Google Suite