Assistant Property Manager

• Reports To: Vice President, Operations

• Employment Type: Full-Time Contractor

• Location: Remote (Global)

• Core Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Requires flexibility between 8:00 AM – 6:00 PM EST)

We are seeking a highly disciplined and experienced Assistant Property Manager to oversee a growing portfolio of industrial and retail assets. The ideal candidate possesses deep fluency in commercial lease structures (including NNN and CAM reconciliations) and thrives within a structured, systems-driven environment.

In this role, you will serve as a critical operational anchor, ensuring seamless tenant relations, rigorous financial oversight, and proactive vendor management while maintaining AppFolio as the absolute source of truth.

• Standard of Excellence: Maintain a strict, non-negotiable 24-hour response time for all tenant inquiries.

• Sentiment Management: Actively engage with tenants to ensure a Net Promoter Score (NPS) greater than 8.

• Escalations: Professionally de-escalate and resolve complex tenant issues with diplomacy and poise.

• Financial Oversight: Conduct daily monitoring of rent accounts and ledgers within AppFolio.

• Delinquency Control: Proactively manage collections to ensure fewer than 5 tenants exceed 15 days delinquent, with a strict target of zero tenants exceeding 30+ days delinquent.

• Compliance: Execute formal late notices and legal follow-ups in strict accordance with lease terms.

• Procurement: Source, evaluate, and secure a minimum of three (3) competitive quotes for all maintenance and repair issues.

• Coordination: Oversee approved vendors post-authorization to ensure timely, high-quality completion of work.

• Work Order Administration: Manage the lifecycle of maintenance requests, ensuring all work orders are accurately closed out in the system.

• Documentation: Meticulously track Certificates of Insurance (COIs) and ensure absolute compliance with all individual lease requirements.

• Data Integrity: Maintain flawless, organized digital records and documentation across all platforms.

• Reporting: Compile and deliver comprehensive monthly operational and financial reports on schedule.

• System Custodian: Ensure AppFolio is updated daily, serving as the definitive, real-time source of truth for the portfolio.

• Process Improvement: Execute tasks according to established company playbooks while proactively identifying opportunities to optimize operational workflows.

• Commercial Real Estate: 2–3+ years of dedicated commercial property management experience, with a strong preference for industrial and/or retail asset classes.

• Financial Literacy: Solid understanding of Triple Net (NNN) leases, Common Area Maintenance (CAM) reconciliations, and commercial delinquency workflows.

• Software Proficiency: Hands-on experience with AppFolio (or comparable enterprise software such as Yardi or Buildium) is highly preferred.

• Productivity Tools: Proficient in Google Workspace (Docs, Sheets, Drive).

• Language Proficiency: Professional-level English fluency (written and spoken) with the ability to communicate confidently and articulately with US-based tenants and executives.

• Operational Style: Highly organized, detail-oriented, and process-driven, with a proven ability to manage multiple competing priorities calmly under pressure.

• Problem Solving: A proactive self-starter who respects established systems but is naturally inclined toward continuous process improvement.