Client Account Manager - 52556947238

Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted.

 

Position : Client Account Manager

Working Schedule : 8am-5pm MST

Salary Range :$2,000-$2,500 CAD | $1455-$1819 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

 

Client Account Manager

The Client Account Manager is responsible for the end-to-end client experience across all active programs, ensuring every project is delivered on time, on brand, and exceeds client expectations. This role blends client relationship management, creative project leadership, and operational execution, acting as the bridge between clients, creative teams, and leadership.

You will manage a high-volume portfolio of clients while maintaining exceptional quality, communication, and retention, with a strong focus on branding and creative excellence.

• Manage a portfolio of 30–50+ active client accounts using Monday.com
• Track clients by lifecycle stage: New, Onboarding, Active, At Risk
• Proactively identify and re-engage at-risk or inactive clients before issues escalate

• Conduct multiple Zoom calls daily for onboarding, progress reviews, and strategic alignment
• Serve as the primary point of contact for all assigned clients
• Set expectations, communicate updates, and ensure clients always feel informed and supported
• Document meeting notes, action items, and next steps in Monday.com

• Lead and coordinate cross-functional creative teams (designers, writers, video editors, creative directors)
• Manage timelines, scopes, deliverables, and Monday boards across all projects
• Assign tasks with clear instructions, assets, and creative direction
• Follow up daily to ensure accountability, momentum, and on-time delivery

• Specialize in branding initiatives, ensuring brand strategies are executed cohesively and beautifully
• Uphold company creative standards and brand integrity across all deliverables
• Translate client feedback into actionable creative direction

• Maintain accurate and up-to-date records in Monday.com
• Identify recurring challenges and trends
• Report insights and improvement opportunities to leadership and operations

• Support the Success Director during onboarding phases
• Monitor onboarding checklists and ensure smooth transitions to active status

• Build long-term, trust-based client relationships
• Handle escalations with empathy, clarity, and professionalism
• Drive renewals, retention, referrals, and client advocacy

• Communicate effectively with creative, support, and leadership teams regarding deliverables, issues, and strategic insights

• Re-engage inactive clients monthly via Looms, emails, or direct outreach
• Encourage call bookings, celebrate wins, and maintain consistent touchpoints

Weekly Report (Fridays @ 4 PM)

• →At-risk clients and root causes
• →Top recurring questions or issues
• →Client wins and success stories
• →Process or experience improvement suggestions

Monthly Report (1st of Each Month)

• →Active vs. inactive accounts
• →Renewals, cancellations, and re-engagements
• →Top client feedback trends
• →Major risks or escalations
• →System and workflow improvement recommendations

• Monday.com – Client and project tracking
• Zoom – Client calls and onboarding
• Slack – Internal communication
• Google Drive & Sheets – Documentation and reporting
• Circle – Client training and community
• Loom – Video updates and outreach
• GoHighLevel (GHL) – CRM and account visibility
• Zapier / Make – Automation workflows
• AI tools – Efficiency and system optimization

 

• 3+ years of experience

• Fluent, professional English communication (spoken and written)
• Confident leading Zoom calls, onboarding sessions, and client success meetings
• Strong on-camera presence for Loom recordings and live client interactions
• Able to clearly explain processes, timelines, and next steps to non-technical clients

• Proven experience managing 30–50+ active client accounts concurrently
• Strong customer-first mindset with high empathy and emotional intelligence
• Ability to build long-term client relationships that drive retention and renewals
• Skilled at handling escalations, objections, and at-risk clients calmly and professionally

• Demonstrated experience coordinating cross-functional teams (designers, writers, editors, developers, etc.)
• Strong project management skills with the ability to prioritize tasks, manage timelines, and hit deadlines
• Experience translating client feedback into clear, actionable tasks for internal teams
• High attention to detail to ensure deliverables meet scope, quality, and brand standards

• Experience working on branding, creative, or marketing projects
• Strong understanding of brand consistency, creative direction, and client expectations
• Ability to collaborate closely with creative teams to execute cohesive brand strategies

• Hands-on experience with project management or CRM tools (Monday.com, ClickUp, Asana, HubSpot, or similar)
• Comfortable learning and using AI tools, automation platforms, and modern tech stacks
• Experience or strong aptitude for tools such as Zoom, Slack, Google Workspace, Loom, and CRM systems
• Organized and disciplined in maintaining accurate records, notes, and task updates

• Strong problem-solving skills with the ability to triage issues and act quickly
• Proactive and self-directed; anticipates risks before they escalate
• Comfortable operating in fast-paced, startup environments with evolving systems
• Willingness to take ownership beyond job description to ensure client success

• Ability to identify patterns, recurring issues, and improvement opportunities
• Experience contributing to SOPs, workflows, or process improvements
• Data-aware and comfortable reporting on client status, risks, and outcomes

• High integrity, accountability, and reliability
• Strong organizational and time-management skills
• Collaborative team player with a positive, solution-oriented attitude
• Aligns with company values and represents the brand with professionalism and care

This role is not for everyone. Please disqualify yourself if any of the following apply:

1. No branding or marketing experience
   • No agency or client-facing branding project experience
   • Never delivered logos, style guides, marketing collateral, or social media assets
2. No digital marketing experience
   • Unfamiliar with offers, funnels, websites, branding, or social media strategy
   • Never worked on campaigns, YouTube content, or social media management
   • Interested only in task tracking, not strategic client consulting
3. Limited account management experience
   • Only managed 2–3 client accounts instead of 30–50+
   • Lacks organization, multitasking, or cross-team communication skills
4. Not confident on camera or in English
   • Uncomfortable leading Zoom calls, client check-ins, or verbal updates
5. No project management or operational experience
   • Never used Monday.com, Trello, Asana, or ClickUp
   • Lacks experience creating workflows, tracking deliverables, or maintaining timelines
6. Limited AI knowledge or usage
   • Never used AI tools (ChatGPT, Claude, Manus) to improve work efficiency
   • Not aware of AI trends in marketing, branding, and operations
7. No commitment to learning or self-growth
   • Haven’t recently read books, attended workshops, or pursued certifications
   • Not actively improving marketing, branding, leadership, or operational skills
8. Not a self-starter or problem-solver
   • Requires constant direction to take initiative or solve issues
9. Lack of attention to detail or follow-through
   • Struggles with precision, deadlines, or clarity
10. Prefer comfort over challenge
    • Seeking a low-stress, repetitive, or easy job rather than a fast-paced, high-standard environment

• Free access to internal coaching sessions
• Full access to company course library
• Company-sponsored training and certifications (role-dependent)
• Ongoing career development support

• Vacation: Up to 10 paid days per year (flexible increments, 2-week notice)
• Sick Leave: 10 paid sick days per year
  • 4 emergency days upfront
  • 0.5 days accrued monthly
• Personal Development Leave: 2 paid days per year for training or seminars