Collections Specialist (with Exp in PointClickCare) - 60327811892

LOOKING FOR STELLAR TOP CANDIDATES
 

Position:  Collections Specialist – Accounts Receivable
Working Hours: Full-Time│Monday to Friday, 9:00 AM – 5:00 PM EST (overlap required;
: may extend to 7-8 PM EST as needed)
Search Location: Philippines or South Africa(Remote)
Salary:  $1,000 to $2,000 per month
:  The Final Salary Offer depends on the client’s decision, interview results, and experience

 

About the Role:

This is a full-time, remote, project-focused role supporting a large-scale Accounts Receivables recovery initiative across newly acquired senior living and healthcare communities. The primary function is to proactively manage and execute collections on outstanding patient liability and aged/inherited bad debt across a full continuum of care, including private pay, Medicaid patient liability, and private coinsurance balances.

Role Responsibilities:

• Make high-volume outbound collection calls to residents and family members across multiple facilities/states.
• Manage aging reports and prioritize efforts to recover outstanding balances.
• Access the PointClickCare (PCC) system to review resident profiles, account histories, and documentation.
• Document all collection activity, attempts, and outcomes in the system/PCC's collection notes.
• Pull, review, and provide account statements to support collection conversations/upon request.
• Offer flexible payment options (e.g., credit card, EFT).
• Coordinate with internal teams as needed while operating independently with minimal training.
• Support final collection attempts and maintain detailed records prior to account write-off decisions.

Requirements:

• Experience: 2–5 years of experience in accounts receivable or collections.
• Language Requirement: Clear, professional English communication skills (verbal and written)
• Mandatory proficiency in the PointClickCare (PCC) system.
• Strong understanding of AR processes and aging reports.
• Comfortable making outbound collection calls.
• Ability to navigate sensitive financial conversations, working with elderly populations with patience and professionalism.
• Strong organizational skills, detail-oriented, and excellent documentation habits.
• Ability to manage multiple facilities/states simultaneously.
• Reliable remote work setup and internet connection.

 

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

 PLEASE NOTE: 

→ We are looking for candidates based in South Africa, or the Philippines. 
→ Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. 
→ To start processing, submit your resume in English. 
→ The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.