Employee Scheduling Assistant - 19549

• Role: Employee Scheduling Assistant

• Priority Location: Monterrey, Mexico (Onsite / In-Office)

• Working Hours: 40 hours per week

• Salary Range: $2,000 - $2,800 USD / month

• Job Type: Full-time, Onsite

Our client is a premier assisted living operator managing approximately 20 locations across Michigan, Ohio, and Pennsylvania. We are dedicated to providing high-quality care for seniors and are currently expanding our Monterrey-based operations hub.

In the healthcare and assisted living industry, consistent and compliant staffing is the backbone of exceptional resident care. As an Employee Scheduling Assistant, you will serve as a critical operational pillar, working closely with Facility Administrators, Nursing Directors, and the Executive Team to ensure our US-based facilities are optimally staffed every single day.

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  Roster Management: Create, maintain, and optimize daily, weekly, and monthly work schedules for healthcare staff (nurses, caregivers, and support staff) across multiple US locations.

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  Shift Coverage & Tracking: Efficiently manage call-outs, last-minute absences, and vacation requests, finding immediate qualified coverage to maintain required staff-to-resident ratios.

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  Compliance & Labor Management: Monitor schedules to ensure alignment with labor laws, healthcare staffing regulations, and company policies, actively working to minimize unnecessary overtime costs.

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  Cross-Border Communication: Serve as the primary point of contact for US facility leadership regarding staffing updates, leveraging clear and empathetic communication.

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  System Management: Utilize and maintain the company’s workforce management software to track attendance, shift swaps, and punctuality, ensuring data integrity for payroll processing.

• Experience: 2+ years of experience in administrative operations, workforce scheduling, or HR support (experience in US healthcare or hospitality scheduling is a strong plus).

• Language Skills: High proficiency in English (both written and verbal) is required, as you will interact daily with US-based management.

• Technical Proficiency: Experience with workforce management software (e.g., Kronos, Deputy, Shiftboard, Homebase) and standard office tools (Microsoft Excel/Google Sheets).

• Soft Skills: Outstanding organizational skills, sharp problem-solving abilities under pressure, and a high level of empathy and professionalism.

• Location requirement: Ability to work full-time onsite at our Monterrey, Mexico office.