Office Manager & Customer Operations Coordinator (Home Services) (Remote) - 62820018477

Location: Remote (LATAM)
Schedule: Full-Time, US Central Time (CST)
Employment Type: Full-Time Contractor
Language Requirements: Fluent English & Spanish

Our client is a fast-growing residential cleaning company serving homeowners across the United States. They are looking for an organized, customer-focused Office Manager & Customer Operations Coordinator to oversee customer inquiries, scheduling, dispatch, and light recruiting support.

This is a hands-on operations role ideal for someone who enjoys working with customers, coordinating schedules, and keeping daily operations running efficiently.

• Answer inbound customer calls and inquiries.
• Convert leads into booked cleaning appointments.
• Provide quotes and manage customer communications.
• Handle reschedules, special requests, and follow-ups.

• Coordinate daily and weekly cleaning schedules.
• Dispatch and communicate with field cleaning teams.
• Update customer records and booking information.
• Ensure schedules are optimized and running smoothly.

• Review applications for cleaning staff.
• Conduct initial phone screenings.
• Schedule qualified candidates for interviews.
• Coordinate interview reminders and attendance.

• 2+ years of experience in customer service, office coordination, scheduling, dispatch, or operations.
• Fluent in both English and Spanish.
• Excellent phone communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable using CRM and scheduling software.
• Available to work US Central Time (CST) hours.
• Reliable internet connection and a quiet home office.

• Experience with BookingKoala, Jobber, Housecall Pro, ServiceTitan, or similar platforms.
• Background in home services or residential cleaning.
• Experience with inbound sales or appointment setting.
• Previous recruitment or interview coordination experience.

1. Initial screening and English assessment.
2. Practical customer service and scheduling simulation.
3. Final interview with the company founder.